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Returns We believe that you will be happy with your product but if for any reason you wish to return an item to us, we have a straight forward returns process. Unwanted Products If for any reason you are not completely satisfied with a product bought from Giftmonger’s eBay shop or if you simply change your mind please return it to us within 30 days of receipt. We will issue a refund for the full purchase price. Products must be returned to us in an unused state complete with all packaging and components. Refunds will be made via your original payment method. You will only be responsible for the return postage of the product. We will happily refund all unwanted items except personalised items (unless faulty). Faulty Products We try our best to ensure that all our products are checked prior to dispatch and packaged in such a way that they will arrive to you in good condition. However, if an item does arrive damaged or faulty, or if an incorrect item is received, we will refund you or issue a replacement as appropriate. For damaged items, a photo of the damage is sufficient, but for faulty items we require them to be returned to us within 30 days of receipt. In both cases we will issue a full refund and reimburse any return postage paid. Returning Unwanted or Faulty Products Please contact us via eBay if you wish to return an item. We recommend returning items via a secure delivery method which requires a signature upon receipt such as Royal Mail First or Second Class Recorded Delivery. You will be responsible for returned products until they are received by us. Our returns address is: Giftmonger Returns The Granite House 74 High Street Fort William PH33 6AD