After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
It is our aim to offer 100% satisfaction. We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order. You have the right to cancel your order within seven days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights. If there any claims, errors, or discrepancies, these must be reported immediately.
Many customers want to know why they can't get a refund on a product that they have opened but not used and wish to return to us. The reason is that we can no longer guarantee the quality of the product once you have opened it and so we cannot sell it to someone else. If you are unsure that you are going to like the smell or consistency of a product, we suggest that you buy a small quantity first to test it. Due to the time and high expense involved, we regret that we cannot send samples.