After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
The delivery price quoted is for mainland UK only. Orders to Northern Ireland, Scottish Highlands, and Offshore may incur additional charges depending upon item weight. Please contact us for more details before placing your order.
If you are not completely satisfied with your purchase, please contact us in writing within 7 days of receipt and advise us that you wish to return it. Our email address is firstname.lastname@example.org.
• Any item returned to us must be in its original packaging and include all parts / accessories.
• The buyer is responsible for the return shipping costs.
• Reasonable care must be taken to ensure the item will not be damaged in transit.
• Once your item has been received and inspected, a full refund will be processed via the original payment method. For most electronic payments, please allow 3-5 working days for the refund to clear.
If you believe your item is faulty or not as described then please contact us within 14 days of purchase and we will do our best to resolve the problem.
• Please contact our customer services team via email@example.com
• If the item is to be returned to us, reasonable care must be taken to ensure the item will not be damaged in transit.
• Once your item has been received and inspected and we have agreed that it is faulty or not as described, you can choose to have a replacement item sent to you (provided we have a suitable replacement in stock), or a full refund.
• Refunds will be processed via the original payment method. For most electronic payments, please allow 3-5 working days for the refund to clear
Please note: If a product is returned to us as faulty, but is not found to have a manufacturing fault or if a fault has developed as a result of misuse or wear and tear, no product or postage costs will be refunded. It will then be the responsibility of the buyer to arrange to collect the product or pay for shipping costs for the product to be returned.