After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Here at The Clothing Outlet Ltd we make every effort to provide you with an enjoyable online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with. If you are not completely satisfied with your purchase you are welcome to return the item for refund or exchange. The exceptions to this are our brief packs due to hygiene reasons. These can only be returned if they are faulty or not as described. Under the Distance Selling Regulations, orders cancelled within 7 days and/or prior to dispatch will be cancelled in full, including postage charges. Orders which have been dispatched under our Free Delivery option and are cancelled within 7 days will be refunded in full. Orders dispatched by additional delivery methods of First Class or Special Delivery which have been purchased by the customer at the point of checkout will not be refunded if the item is subsequently returned to us. When returning parcels to us please make sure your Certificate of Posting is stamped at the Post Office. The parcel is your responsibility until it reaches us, therefore, any parcels not received at our warehouse will not be refunded. If a faulty item is sent back to us via Special or Recorded Delivery without our prior approval, we will not refund this return postage cost. If you would like to return an item please ensure that it is unworn, untampered with, and in its original packaging and we will happily offer you a refund or an exchange within 30 days of receipt. If you are returning swimwear, please ensure the gusset protector is still in place. Return postage cost and method is the responsibility of the customer. If you are a UK customer we will exchange an item free of charge, however if you are an International customer and would like an exchange, you will have to pay the exchange shipping fees. In the unlikely event you receive the wrong item or your item is faulty, please contact our customer service team via the eBay messaging service and a member of our team will be in touch as soon as possible. We endeavour to respond to e-mails within 24 hours, except during weekends and public holiday periods, in which case we will respond on the next working day. If we have sent you the wrong item or your item is faulty, we must be contacted with photographic proof so we can advise on the best way to proceed and whether or not the item should be returned to us. If an item is sent back without authorisation and confirmation of the error by a member of our customer service team then we will be unable to refund your return postage.