Email: firstname.lastname@example.org I will answer asap to you questions.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you want to return an Item(s) please complete the returns form that you received with your order and send this back along with your item/items.
Items can be returned up to 14 days once you have received your order. All returned items must be in there original condition and including all packaging or a refund/exchanged will not be issued. Refunds/Exchanges will be issued between 1-3 days once item is received back. We suggest you use a recorded postage option when returning the goods as we are not responsible for return postage or the cost. Please return items exactly how you received them. All refunds are issued via PayPal. Refunds do not include postage costs.
If you require an exchange but need the new item quickly, then please purchase your new item and send back your original order for a refund as exchanges can take around a week by the time you have sent the goods back and the new one arrives back with you.
If you have received a product that is faulty please contact our customer services team via an eBay message or email email@example.com where we will be able to resolve this for you.
For further information please contact us.