This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
CANCELLATION AND RETURNS POLICY
Wwe want you to be delighted every time you shop with us. Occasionally though we know you may want to change your mind and cancel or return an item. If you want to cancel your order please contact us immediately and we will do our best to stop your order being processed and dispatched. If you have received your item and it is not what you want you can return it at any time up to 14 days after the day of delivery. To do this, simply inform us within 7 days from delivery then return the item to us. Please fill in the returns form at the bottom of your invoice and return it to us.
Please note that you will be responsible for the costs of returning your item using your own method of carriage. You will be liable for the safe transportation of goods until they are received back at our premises. Upon receipt of the full goods back in a re-saleable condition and preferable in the original boxes and packaging a refund for the purchase price of the goods will be made via the original method of payment.
For all other orders for large or heavy items being shipped outside of the UK mainland ie Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish Islands there is an additional surcharge of £15.00.
We ensure that all of our products leaving our premises are in a good working condition and have no visible signs of damage. Unfortunately damages can occur during transit. If your item has been damaged during transit then please inform us immediately so we can take the necessary steps to claim from the delivery service used and send you a replacement as soon as we can. In most cases we will require the damaged item back to do this. Damage caused during fitting or misuse will not be covered. Fitting and removal costs incurred are not covered by us.
IMPORTANT – If the item is delivered damaged you must sign for it as damaged and notify us within 24 hours or we cannot make a claim for damaged goods and cannot replace them free of charge.
Please accept our apologies if your item has not arrived and maybe lost in transit. If your item has been lost if possible we will resend your item again. This is only done after confirmation of the loss from the delivery service used. This is normally after 10 working days.
All new goods are covered by a 12 month manufacturers warranty from the time of delivery. All used items are given a 14 money back guarantee. If for any reason your goods develop a fault within this time we will exchange or replace if it is still available. Return Postage costs incurred are not covered by us.
INCORRECT ITEM RECEIVED
We do our best to describe all goods accurately and try to supply a correct picture where possible.
All refunds will be reimbursed to you within 14 days of receipt of the returned item. The refund will be issued using the same method originally used, ie if you paid using PayPal then the refund will be paid back into your PayPal account.
Please note that postage costs are not reimbursed for returning an item to us.
Any items returned with no paperwork, name and address will not be dealt with.