Glazed Wooden Timber Window Conservation Traditional Casement 1765x1195 AUC052

2) We get asked quite regularly if someone can buy an item outside ebay. We are sorry but the answer is 'no' and the charges that ebay charge are worth it for us because all the information you need is in the listing. If we were to do it outside ebay we would have to exchange several emails to each other to get everything in writing and confirmedwhich ebay does automatically in the listing. Also, it is against ebay's rules.

3) Do we give discount? The price is the price. Sorry but we don't negotiate.

4) How much is delivery and how long does it take to deliver? All the delivery information and relevant links are in the listing. Please be aware that delivery dates that are set by ebay are often misleading and not correct. Please see our own delivery information above which is accurate.

Damages, missing components or faults and time limit to report

Anything that is not as it should be with this item should be reported to us within the shortest possible time. The length of time that we give a customer to report a fault to us depends on what the fault is. If the fault is obvious like damage in transit then we expect this to be documented on the couriers consignment note and us informed about it immediately. For missing components like beading or ironmongery we would give you 3 days to report this. If it's a manufacturing fault that isn't obvious until fitting takes place, then this would probably be deemed as a warranty issue where longer time limits are given. Whatever the fault is, the first thing we need are photos of it. From these photos we can discuss your options. If we have to collect the item from you for replacement, then we would ask for your patience please, as we need to get the item picked up and examined by us before we dispatch a replacement, that's if a replacement is possible, or give a possible refund. Unfortunately we cannot compensate for wasted labour charges and time.

Arranging and using tradesmen or other time sensitive costs

A common misfortune that people can fall foul of is arranging tradesmen around when they are expecting to receive their goods. If their goods don't turn up when they expect or they arrive damaged they may have to pay wasted labour charges. We always recommend that you wait until you receive the goods before arranging tradesmen. Sometimes errors or faults in an item cannot be detected until installation is underway which may prove prohibitive to the installer. Please make provision for this happening.

Collecting your goods direct from us

If you have purchased an item and you collect it from us, you are responsible to bring it back to us if it's found to be faulty. This is something that must be considered if you are a significant distance from us. We will not compensate you for traveling costs.

Returning your unwanted goods

If you decide that you no longer want your goods after they have been delivered to you, and you want a refund, then you will incur the return carriage costs in getting the item back to us and handling charges. The goods will have to be in resalable condition including un-damaged packaging. If you want to return your unwanted goods then you must inform us within 24 hours of receiving them.

Storage of timber products

Timber will always expand or contract depending on the moisture content of the surrounding air. If timber is stored for a lengthy period of time in a environment which has a greatly different moisture content to where it is to be installed the timber will expand or contract a lot more than it is supposed to. This problem might arise where timber products, such as doors, are kept in a garage with a flat roof. In summer the garage becomes very hot and dries the timber out. When the door is installed it will take in moisture from the air and swell which could be very detrimental to the door. Ideally, timber products should be stored for the minimum amount of time and installed as soon as possible.