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Gold Bathroom Basin Mixer
We're a genuine UK based company offering quality radiators, towel rails, bathroom suites and taps at prices far cheaper than the high street. Every item is carefully packaged using the latest technology to ensure safe shipment to you.
Who we are
We are a real company based in Colchester, Essex. The company runs alongside a family business with over 40 years of experience in trade, retail and distribution in the plumbing and heating industry. Our product range and suppliers are from the best in the business and, by using these suppliers, we assure and maintain quality products to our customers. Customer service is of vital importance to us and we pride ourselves on this very thing. Sometimes this can be difficult to achieve as first we are an internet based business and second we are reliant on 3rd parties such as courier companies. We will respond to E-mails as soon as possible. Usually, they are read within 2-24 hours from receipt. At busy times, we may receive up to 1000 e-mails in any given day. Rest assured, all e-mails are read by real human beings and not automated. We will deal with your enquiry at the earliest opportunity with consise, prompt answers and information.
Contact Us through eBay
If you need to contact us, please feel free to do so. We recommend that you contact us using the Email the seller option on the product listing page.
Where we are based:
Clayton Horsnell Ltd
Phone number: 0844 504 3252 (Monday-Friday between 09:00 and 17:00) Please note that calls to 0844 5 numbers will cost 5p per minute from a standard BT landline. Call prices from mobile phones or other landline providers may vary. If you would like to contact us for free, please e-mail us with your phone number and WE'LL CALL YOU.
For all inquires and suggestions not relating to a specific purchase, please e-mail us at email@example.com
Our warehouse team take great care packaging every item to ensure safe shipment to you. We charge a shipping fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque.
Preparation for Delivery, Shipping Charges and Delivery Dates.
All our goods are specially prepared for delivery. For larger items, this means that we construct a supported pallet to ensure a safe delivery. On smaller items, care is taken to ensure that the finished product is securely wrapped for courier delivery or Royal Mail shipping.
We'll ship to you...
Shipping is a separate product you may purchase from us. Shipping is a 'one-shot' service provided by third parties on our behalf. In the event of a product return (excluding damaged or faulty goods), shipping will not be refunded as the separate service contract (ie delivery) has been fulfilled.
...Or you can collect from us
You may complete the order using the 'collection/non-delivery' option and arrange your own shipping of the goods (except where a listing specifically excludes collections), however we would advise you that in the event of damage during transit, you would need to claim from your own courier, which, from our previous experience can be a lengthy process. You would then need to arrange a replacement product to be re-shipped to you at your own expense. It is for this reason that we recommend you use our shipping contract.
Any shipping charges to return goods to ourselves (excluding for damaged or faulty goods) will be the responsibility of the buyer. This means that if you change your mind about your products once they have been delivered, you will not receive a refund for the completed shipping contract.
Palleted goods can take up to 7 working days to be delivered. When your goods arrive at your local pallet depot, you will receive a call to confirm a convenient time for your delivery. This means that you do not have to wait in until your goods arrive. Courier goods usually take 1-2 working day to be delivered, with the exception of certain areas of the UK such as the 'highlands and islands' of Scotland and other, difficult-to-reach locations. If you are not in when a delivery is attempted, an 'attempted delivery card' will be left at your home with a contact number for your local courier depot. Please contact them to arrange a suitable re-delivery date. Smaller, lower-value goods are shipped by Royal Mail's first class post, however these items cannot be tracked through to delivery point. Please allow around 3 days for delivery, in case there is a postal delay. No guarantees are offered for delivery timescales (this would significantly increase the shipping prices).
We therefore respectfully ask that you do not arrange for a plumber or other tradesperson to fit your goods until you have received and checked your order. We cannot be held responsible for wasted tradesperson visits and charges incurred as a result.
If, for any reason, your goods will take longer than 30 days to be delivered to you, we will notify you by e-mail. In the rare event of delayed delivery (in excess of 30 days) you have the choice to either wait for the goods to be delivered, or request a complete refund. Requests for refunds must be made using the eBay system to e-mail us.
SPECIAL ARRANGEMENTS FOR COURIER DELIVERIES
Checking the Delivery
When your order arrives, you will be asked to sign to say that you have received the goods and that they are in good condition. Please check both the external packaging and the product inside for any damage.
Damage to the Delivery
If you find any damage, you have the choice of signing for the delivery as DAMAGED or rejecting the delivery entirely. Please note if you sign for the delivery as damaged, the courier will leave the damaged goods with you; they will only take away full deliveries that have been entirely rejected.
You have up to 3 days to inform us that the delivery arrived damaged. We will arrange for a replacement item to be delivered to you as soon as possible, at which time the damaged item will be collected and taken away by the driver.
SPECIAL ARRANGEMENTS FOR PALLET DELIVERIES
Arranging the Delivery
Before a pallet delivery is attempted you will get a phone call from the courier company to arrange a convenient day and time bracket for you to receive your pallet.
Checking the Delivery
When your order arrives, you will be asked to sign to say that you have received the goods and that they are in good condition.
Your pallet delivery driver will wait up to 20 minutes while you check the condition of your goods. Please check both the external packaging and the product inside for any damage.
If you know you will be accepting a heavy delivery, please ensure that you have arranged for enough people to carry your goods into your home. The drivers are only insured to deliver goods to the curb and are not required to carry goods into your home.
Damage to the Delivery
If you find any damage, please sign the pallet as 'DAMAGED' and the driver will take the damaged pallet away.
If you are having multiple items delivered and only some are damaged, please sign 'DAMAGED' for the goods that are damaged. You have the choice of accepting the undamaged goods or rejecting the entire delivery.
Please note that arranging a date and time for a pallet delivery constitutes a contract between yourself and the delivery firm that you will be there and ready to accept the pallet at the time you specify.
If you are not available to receive the delivery, the pallet will be returned to your local courier's depot and you will be charged a full pallet delivery fee again for any subsequent redelivery attempts.
If someone else will be signing for your goods
If someone else is signing for the goods on your behalf, you agree to ensure that your nominated signatory checks the goods prior to acceptance. You agree to accept full responsibility for any loss or damage if your nominated signatory signs on your behalf and fails to check the delivery. You agree to indemnify us in full for any losses we suffer as a result of your accepting goods and signing a delivery note without checking the goods for carrier damage. All goods must be signed for by an adult aged 18 years or over on delivery.
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. This must be within 7 days of the receipt of the item. We will then agree the process for returning your item. Once the item is returned to us, it will be inspected by our technical team for a fault. If the item is found to be faulty, we will also refund the postage cost of returning the item to us.
Right to Cancel and the Returning of Goods
You are within your right to cancel an order placed with us, up to 7 days from the date your order is delivered. If the goods have not been shipped, then we will refund your shipping costs along with the cost of goods (less any other charges). If the goods have already been shipped (ie the shipping contract has been fulfilled, or partially fulfilled if the goods are in transit), then you will not receive a refund of your shipping charges.
If you change your mind about something you've ordered from us
If you wish to return goods to us, please inform us by e-mail within 7 days of receiving your goods.
In the event that your goods are damaged on a return journey arranged by you, you will not receive a refund and must make a claim against the carrying company. It is therefore in your interests to take a photo of your goods prior to shipping and ensure your product has the relevant carriage insurance to cover the cost of replacement.
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.
Acceptance of Terms and Conditions
In order to ensure that you are eligible to enter into an agreement with us, you must be 18 years old or over. By making a bid, you are accepting these terms and conditions. Please help us to help you by providing a valid daytime telephone number so we can call you if we need to make delivery arrangements.
Description of Goods or Services
The goods are described on the individual product pages. From time to time, manufacturers alter their designs slightly. Although we take every care to ensure that the product image displayed on the eBay shop is correct, there may be slight variations to the end product compared to the site image. Wherever available to us, we provide technical documentation and fitting instructions on the individual product pages. If there is insufficient information for your buying decision, please do contact our sales team, who will be happy to make further enquiries with the manufacturer on your behalf.
Manufacturer guarantees are offered for the quality of manufacture and the materials used to manufacture the goods. The guarantee only covers use for which the product was designed. All guarantees are the responsibility of the manufacturer, except where products are guaranteed directly by Clayton Horsnell Ltd. All our items are designed for UK installation only. If you choose to install your goods outside of the UK, you do this at your own risk. Manufacturer guarantees will not apply in this case.
Return policy details
Faulty Goods Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. This must be within 7 days of the receipt of the item. We will then agree the process for returning your item. Once the item is returned to us, it will be inspected by our technical team for a fault. If the item is found to be faulty, we will also refund the postage cost of returning the item to us. Right to Cancel and the Returning of Goods You are within your right to cancel an order placed with us, up to 7 days from the date your order is delivered. If the goods have not been shipped, then we will refund your shipping costs along with the cost of goods (less any other charges). If the goods have already been shipped (ie the shipping contract has been fulfilled, or partially fulfilled if the goods are in transit), then you will not receive a refund of your shipping charges. If you change your mind about something you've ordered from us If you wish to return goods to us, please inform us by e-mail within 7 days of receiving your goods. If you do return goods to us, then you have a 'duty of care' to ensure that they are in a saleable condition (including the boxes, guarantees, instructions and packaging) with all parts included and no components defaced. It is part of this contract that you suitably package the goods and arrange a safe return carriage to us at your own expense. A 'returned goods' form is available from our sales team, who will be happy to send the document to you for completion. This helps us to handle the return in our warehouse efficiently and ensure that you are correctly reimbursed. In the event that your goods are damaged on a return journey arranged by you, you will not receive a refund and must make a claim against the carrying company. It is therefore in your interests to take a photo of your goods prior to shipping and ensure your product has the relevant carriage insurance to cover the cost of replacement.