This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We operate a simple ‘no quibbles’ return policy which put simply is no problem sending something back if it is not suitable subject to three simple rules:
1. You let us know in writing within 30 days of delivery.
2. The item must not be used and have all hygiene or security seals unbroken.
3. The cost of returning the item is paid for by you.
For your peace of mind online or mail order purchases are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and returns meeting the above criteria will be refunded usually within 7 days but no longer than 14 days.
We pride ourselves on supplying quality branded products that are individually inspected before dispatch. Quality control is applied at the point of dispatch so we send out very few faulty items. If though there is an undetected problem with your item it may be as a result of a manufacturing defect not obvious when packing your goods and we send these items back to our suppliers for a credit.
In the rare instance you receive a faulty or defective product from us again we adopt a simple returns process and a common sense approach which at times may include offering you discount on faulty goods but this does not affect your rights to return the item for a refund.
Please note we do not offer an exchange service for faulty goods they are to simply returned with your proof of purchase to us for a refund including your cost of return shipping (method to be agreed with us in writing prior to return) so we can return the item to the manufacturer. A replacement item can be ordered in the usual way from our website.
For your peace of mind your purchase is also covered by Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.
In all instances returns or faulty goods must be notified to us by email so we can log your return and issue return instructions to assist with an efficient refund process.