Returns policy and procedure
Unwanted Goods (Internet Sales Only)
If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund or exchange (excluding postage costs), subject to the following conditions:
- The goods are returned in a brand new unused condition.
- You inform us via email (address below) of your wish to cancel within seven working days of receipt of your order.
- The ordered goods are not made or modified to your specification or clearly personalised.
- You arrange for safe return delivery at your cost. We suggest a signed for method to ensure you have tracking as we cannot be responsible for items until they have been signed back into our warehouse. It is your responsibility not ours to track any return parcels.
- The address to send back to is highlighted below. We cannot be responsible for goods returned unsigned for and lost in the post.
- Goods must be returned within 30 days. You are responsible for returning the goods in a re-saleable condition, unused and in its original un spoilt packaging.
- The redelivery of goods due to incorrect sizing selections will incur carriage costs at all times.
- You have 14 days from date of receipt of goods to inform us of your intent to return. You may at this point request a refund (excluding our carriage costs) or a credit note. Goods informed and returned after 14 days of receipt if complying with our returns policy will recieve a credit note excluding the cost of our carriage to you.
Custom made items including golf clubs, shoes and logo merchandise are made to your individual specifications. Once we have received your order we will forward this to the appropriate manufacturer. They will then give us an estimated due date which you will be notified of via email. Once any custom fit order is received the and the order is placed with our suppliers, the customer has no legal right to cancellation. At our discretion, we may consider if goods are able to be re sold a cancellation, however this would incur a 20% re stocking fee.. Orders already shipped and cancelled will incur a 20% restocking fee plus double the cost of carriage to your destination, regardless if you have been charged for carriage or not. (This simply covers the cost of the return to us) Custom orders within any of our stores cancelled during manufacture will incur a 20% re stocking fee plus the cost of your custom fit (£25)
Faulty or Damaged Goods
Should you be dissatisfied with a purchase from the Golfsupport.co.uk website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.
The cost of returning your purchase where we have sent the wrong item in error will be refunded. For small items we suggest Royal Mail second class signed for service and will honour this cost. For larger items we request a call to us first as our courier collection may be a more cost effective convenient method of return.
We do not accept responsibility until a member of our staff has signed for the goods.
Please include the return note which contains the order details.
What are the next steps?
You now have two options to choose from, should you return back to the website
So that you receive the replacement goods as soon as possible, we advise that you place another order online as soon as you are aware that you will have to return the original purchase. This will minimise delay rather than having to wait for the goods to reach us and then be processed. Should you choose to use this method you should request a full refund of your original order when you send it back.
In the case that you do not wish to place another order and would like a full refund, let us know and we will do this as soon as we receive your order back.
Please Note: We do not accept returns for any custom fit items unless they were faulty when delivered.
All goods purchased come with a manufacturers guarantee. If an item is faulty when delivered or becomes faulty through normal use then the following actions should be taken:
Faulty GPS or Electric Golf Trolleys
For any faults with your Electric Golf Trolley or GPS devices beyond 30 days after purchase we advise to liaise with the manufacturer directly to speed up warranty claims. To find you nearest Powakaddy service agent please go to the Powakaddy website http://www.powakaddy.com/index.php/support/uk-service-agents . All contact and warranty information can be found on the manufacturer’s websites. If you have any problem locating your local Powakaddy service agent please call us on 0844 324 6766 and we will locate these for you. GPS devices outside of 30 days from our various manufacturers, please refer to manufacturer website for contact information. Alternatively please do not hesitate to contact us and we will offer the best course of action to assist promptly.
Powakaddy Warranty Information for Purchases outside of the UK and Eire.
Powakaddy DO NOT offer a Europe wide Warranty on Trolleys purchased outside of the UK and Eire. These trolleys however may be repaired under warranty using the following guidlines.
Upon placing an order we will email you for confirmation that you accept these terms of sale before a product is despatched.
In the unlikely event you experience a defect with your new Powakaddy Trolley, Battery or Charger please read the following information.
Your Trolley may be repaired under warranty within the UK once the problem has been assessed and confirmed a warranty repair is applicable.
In the event a service engineer has deemed the fault does not fall under warranty, you will be liable for a costs to fix the issue. Golfsupport will at all times advise of these costs before confirming the repair can be carried out.
Who is responsible for Shipping Costs?
It is the customers responsibility to pay for the cost of both shipping back to Golfsupport.co.uk and the return of the item back to yourself after any repair.
Golfsupport.co.uk is more than happy to arrange a collection with our couriers and re-deliver with the same courier. If you would like to use this service then please email our returns team on email@example.com to receive a no obligation quote.
All shipping costs must be paid for in advance.
To discuss further please do not hesitate to call our Returns Team on +441623421965
Purchases under 30 days old
We will exchange the faulty item at our expense, simply email firstname.lastname@example.org with your order number and a day time contact number so we can arrange an exchange delivery.
purchases over 30 days old but less than 24 months old
Golfsupport.co.uk (Golfix.co.uk limited) is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your total peace of mind.
Please send the item to the address below, along with a covering letter stating what the fault is, your order ID and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
The cost of carriage for potentially faulty goods.
Golfsupport.co.uk will honour the cost of returning goods within the statutory 6 month period once a fault has been agreed by our manufacturers. Should testing be undertaken and no fault be found then the cost of returning the items to us and the re shipping of items will fall with the consumer. Return of any goods outside of the 6 month period will be at the cost of the consumer.
As a consumer you have the right to undertake an independent examination (test) of an item if you are not happy with the manufacturers decision. This will be at your cost.
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
Returning Goods that came with a Free Gift
Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift, then it should be kept and the value will be taken off the balance that will be given back to you.
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.
Golfsupport.co.uk (Returns Department)
For returns enquires please email: email@example.com
GolfSupport is a comprehensive golf website offering wide-ranging advice from professional golfing lesson sessions to quick hints and tips, along with golf equipment such as shoes from our fully stocked accessory shop.
At the online accessory shop you can attain any golf equipment you could wish for on a golf course, such as the essentials in your bag or a new pair of spiked shoes all the way down to the minor golf equipment accessories that make life on the course just that little bit easier.
All of our golf equipment from the accessory shop, i.e. shoes etc., and the servces we offer from minor tips to a full golfing lesson, are geared towards golfers of all standards.
If you are new to the game and require a golfing lesson, merely have a mild interest, or if you are already a keen golfer, we have all the golf equipment in our accessory shop (from Drivers to Irons to shoes) and all the advice and golfing lesson aid from our professionals you could possibly need to improve your game or simply get the best enjoyment you can!
All the golf equipment in our online accessory shop, such as our golf shoes, Irons etc., is supplied and managed by expert PGA qualified golf professionals, extremely competitive pricing is offered and all the major brands are stocked, including Taylormade, Wilson, Powacaddy, Titleist and many more. The range of golf equipment in our accessory shop will leave you astounded, as will a few professional golfing lesson sessions!