After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns - If you are not satisfied with your purchase for any reason you can return it to us for a refund. Your item must be returned to us in the same condition in which you received it (unworn, with packaging and labels intact, and not marked by deodorant, make up, lotions or tanning products etc). Please ensure that bottoms are tried on over existing underwear and hygiene strips remain intact. We may refuse returns where an item has not been sent back in original condition.
Exchanges - If you would like to purchase an alternative item/size please place a new order for the required product.
Faulty Items - If your item has a genuine manufacturing fault please contact us.
Exclusions - Hosiery (stockings, tights, bodystockings) cannot be returned unless in original sealed packaging.
To return an item please select the item in your Purchase History in My eBay and click ‘Return this item’ from the More actions dropdown menu on the right. This will open a return request and provide a Return Merchandise Authorisation number with details of how and where to return your item.
You are responsible for ensuring that goods are delivered back to us safely. We recommend that you use a tracked/insured service and retain your proof of postage until you have confirmation that your item has been delivered to us.
Orders shipped to UK/European Union - We will refund the cost of your item and the standard delivery charge (Royal Mail Second Class, International Standard Airmail) under the European Consumer Rights Directive. Upgraded delivery services (Royal Mail Special Delivery, Royal Mail Signed For, International Tracked) are non-refundable. You are responsible for the cost of returning goods to us.
Orders shipped outside the European Union - We will refund the cost of your item. Original delivery charges are non-refundable. You are responsible for the cost of returning goods to us.
Royal Mail Special Delivery is the only service which guarantees delivery before a specific date for UK customers. If you require order tracking please select Special Delivery (UK) or International Tracked (International). If you would like multiple items dispatched in a single package please add all items to the same order and ensure that you send a single payment. Please allow 10 working days for delivery (UK) and 15 working days (International). Please ensure payment is sent within 7 days.