2.4) The estimated delivery time as shown above in the delivery date range indicator is based on our current handling time, the shipping service selected, and when Ace Division, Inc., receives cleared payment. In certain cases, the estimated delivery time will vary. By knowing the estimated delivery time, you can determine how long it should take to receive the item. Delivery times may vary and are not guaranteed. The estimated delivery date as shown above and as shown on your invoice is accurate to our next current shipping date but may change if we do not receive payment within one (1) hour of your order.
2.5) A Post Office (PO) Box is optional but a street address is required. If you do not supply your complete and correct shipping address (including apartment or unit number, if necessary) and/or product information with your payment, you package might be delayed. We may also decide to ship your package via FedEx SmartPost if you do not supply a physical street address at the time of payment. This prevents any further delay of your order being processed and shipped.
2.6a) In the rare event that your order information meets all five of the following conditions, we may decide to ship your order via FedEx SmartPost: 1) your shipping location is a residence; 2) your shipping location is in a FedEx delivery area surcharge zone; 3) the total weight of your order is 8 pounds or less; 4) the total amount of your order is under $80 USD; and 5) your item is being shipped within three business days or fewer upon receiving payment (you should note that very seldom our orders are delayed in being processed and shipped). If your order information meets all five of those aforementioned conditions (see below to confirm if this applies to you), then we may ship your order by FedEx SmartPost.
2.6b) If you do meet all five of these SmartPost requirements but instead desire your purchase to be sent via FedEx ground, you must send an additional $3 through PayPal to our email address shown below under "Contact Us"within 30 minutes of your original payment; include in the title of your PayPal payment “FedEx Ground Upgrade.”
2.6c) A FedEx delivery area surcharge is defined as providing service to less populated or accessible domestic areas-- normally areas that are 25 miles outside of city limits. These areas carry a higher operating cost for FedEx. The delivery and extended area surcharges may be viewed more accurately by clicking here. On that page, click the link that reads "Contiguous U.S. Extended, Alaska, Hawaii and Intra-Hawaii". If your zip code is listed on the page found by clicking that link, then you are in a delivery surcharge area. Please note that Fedex may change the content or location of the document and is beyond our control . If you are unsure of what document to click or if you are redirected to a different wepage, then you can always confirm instantly by calling 1-800-Go-Fedex and asking the fedex agent "Is my zip code in a delivery area surcharge area?"
2.6d) To find out if your total order is 8 pounds or less, see the product details above, then add the weights of the total items you are purchasing.
2.6e) If you meet all five of these conditions for your order, then we may decide to ship your order FedEx SmartPost to avoid paying the additional surcharges it would cost to ship otherwise. You would not be paying any additional charges for FedEx SmartPost; however, FedEx SmartPost typically adds an additional 1 to 2 business days-- and in some very rare cases 3 to 4 business days-- to delivery times stated by FedEx Ground. For orders being shipped via FedEx SmartPost, you should add 2 to 3 business days to the estimated delivery date shown in the delivery date range indicator located above and on your invoice.
2.6f) Also we may decide to ship your order FedEx SmartPost if you meet all 3 of the following requirements: 1) You are only ordering one item (see terms of sale #3.19) and that item's model number begins with a "U"; 2) You are having us ship to the lower 48 States that is in our FedEx shipping zone 2 through 7 (visit fedex.com for confirmation); and 3) Your shipping address is either a residential address or an extended delivery area zone as described above. If you meet all 3 of those requirements, we may decide to ship your order via Fedex Smartpost.
2.6g) When emailing our agents concerning expected delivery dates for your order, our agents will assume you do not meet either SmartPost requirement and provide an estimated time of arrival based on FedEx Ground shipments unless you state in your email that you do meet all FedEx SmartPost requirements.
International Shipping .
2.7) We use FedEx Ground to ship to Canada and USPS Priority International Air Mail when shipping to all other international countries so you may expect a quick and safe delivery no matter where in the world you need your item shipped.
Attention Canada Buyers: We Pay Your Duties, Taxes, and Import Custom Clearance/Broker Fees!
2.8) Keep in mind we pay all your duties, taxes and clearance/broker fees. You should know that other sellers who ship UPS Standard to Canada do NOT pay your Duties, Taxes and Clearance/broker fees. When you buy from sellers who ship with UPS, UPS will bill you for these fees, and you MUST PAY them before your package is delivered. You will not have to worry about these unexpected fees when you buy from us. You should take this into serious consideration as YOU WILL NOT PAY outrageous broker fees and taxes with us.
Remember: shipping from us, you will not pay any additional amount before or after your item is delivered by the carrier. The shipping rate you pay now for your order with us will be all you will pay. Period.
Please see the table in this listing to calculate your savings.
Total Fees You Save With Us. *Only for Canada Customers
Buy it now price
Total Import Fees With Us Using FEDEX
Total Import Fees With Other Sellers.
Using UPS Standard to Canada with other Sellers
Free Broker Fee + $10 Advancement fee + 15% total taxes and duties (approx.) = $13.00 USD
$7 Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $23.00 USD
$19.45 Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $44.45 USD
$29 usd Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $69.00 USD
$37 usd Broker Fee + $10 Advancement + 15% total taxes and duties (approx.) = $107.00 USD
2.9) The above table shows your estimated total import fees when purchasing from other sellers who ship UPS to Canada. Brokers’ fee or clearance fees are the fees charged to you for the service of clearing your package through customs by UPS Trade Network. The estimated 15% total taxes and duties include your custom duty charges, Canada GST charges, and State PST charges. This is only an estimated rate; your rate could be higher or lower depending on your ship to location and changes in Canada government tax regulations. Toronto Canada residents may experience higher taxes of approximately 25% of the total Buy It Now price, for example. Remember, UPS WILL NOT deliver your package until you pay these fees to the UPS delivery person or by calling in to UPS to pay by credit card. It is very important to understand this because although we may have slightly higher shipping charges to Canada than other sellers who ship UPS, WE PAY ALL these fees for you! We do this because we are able to get a big discount by pre-paying all these fees for you up front. In the end, total shipping and import charges will be a lot cheaper by buying from us.
2.10) An additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut, and Labrador of Northern Canada. This surcharge applies to postal codes A0K, A0P–A0R, A2V and X0A–Y9Z. This charge is $65 and is exactly what FedEx charges our account. If this applies to you, then you will be required to add an additional $65. Depending on your total weight, we may be able to get a better shipping rate going through USPS Priority (generally 50% off for packages weighing less than twenty pounds) to these Northern Canada surcharge zone. Please request the total from the seller before paying so we can confirm if the additional charge will be $65 or under. You should also note that the shipping time to this zone is 12 business days by FedEx.
Local pick up *$1,000 minimum
For all other international customers,
2.11) At this time, we only ship international orders weighing 15 pounds or less to most all countries. Canada orders have no weight limit.
2.12) (for Canada customers see above terms) select your country above and a detailed price will show. If your country is not listed above, that means that either we do not ship to your country or the weight of the item is to heavy for us to ship to your country.
2.13) It is important to note that import duties and taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
2.14) International buyers, please be advised that packages going through customs might cause some delay. For orders to Canada, you should allow 4 to 6 business day from our ship date for delivery. For all other countries, you should allow 7 to 11 business days from our ship date for delivery. We have the right to cancel any international order if the actual shipping cost exceeds our estimated shipping cost.
Hawaii, Alaska, Puerto Rico, Virgin Islands, Guam, APO address, (and all others not in the 48 lower states) Shipping.
2.15) We do deliver to HI, PR, VI, GU, APO and AK for an additional charge. See above for shipping charge details for HI, PR & AK.
2.16) At this time, eBay does not give us an option to add a surcharge for shipping to VI, GU or APO. In that case, to figure your shipping charge, use an Alaskan zip code 99546 to know your exact shipping charge, or you can simply email us. If purchasing for VI, GU, or APO, you must select "request total from seller" first before paying. Otherwise, eBay will charge you only for the 48 USA states, and therefore, your order will be delayed while we await the necessary shipping amounts. We will then adjust your invoice so you can make the correct payment amount.
2.17) Allow 4 business days for delivery from our ship date. If your total order weighs 6 pounds or more (you can find out the total weight of each item by looking under the product details above), than allow 10 business days from our ship date for delivery to Alaska, HI, GU, PR, VI addresses and any other USA address that is not part of the lower 48 United States as we will be shipping USPS Parcel Post instead of USPS Priority Mail.
2.18) Shipping insurance is included with your shipping & handling charges. Shipping & handling charges are non-negotiable.
2.19) A tracking number will be emailed to you once we have prepared your package. Once your package has been prepared, you may expect your package to be picked up by the carrier on the same business day. Allow up to 24 hours for your tracking status to register with the carrier provided. If you do not receive an email with the tracking number and would like a tracking number, e-mail us.
2.20) We will select the shipping carrier based on destination, contents, and weight of your package. All domestic shipments in the lower 48 states, and most of the Canada orders, should ship FedEx Ground. If you are shipping to AK, HI, VI, PR, GU, APO addresses, or any other location not in the lower 48 states, your order will most likely go out USPS (under 6 pounds total order will ship Priority Mail, and orders over 6 pounds will go Parcel Post). All international orders not going to Canada will ship USPS priority international air mail.
2.21) We currently do not allow local pick ups unless your complete grand total order totals $1000 or more. If you meet this requirement, then you will have the option to pick up your order and receive an additional 10% off your order. Your order still must be atleast $1,000 after your local pick up discount. You can pay for your local pick up by PayPal and bring the receipt with you, or bring exact cash with you. We also do accept local pick ups on all item exchanges and returns (refunds on returns will be processed by the next business day). Local pick ups must be scheduled in advance. You can schedule your pick up by contacting us through e-mail. The asset location is at our warehouse in Tyler, TX 75704.
3.1) When you bid or “buy it now,” you are agreeing to all terms listed on the auction. We are not responsible if you do not read the complete terms and conditions at the time of the sale. If you do not agree to all terms as stated in this listing, then by all means, do not buy from us!
3.2) You must supply us with your correct and current street address. We will not be responsible for shipping fees if you supply us with an incorrect shipping address. If we receive a package returned from the carrier due to incorrect address, you will be responsible for rendering a double re-ship fee incurred by having the new item sent back to the buyer as figured & stated below, as we are billed for not only shipping to your incorrect address but we are also charged for return shipping fees as well. If your package is being held by the carrier due to incorrect shipping address, and you want us to call the carrier and correct the address, you will need to pay an additional $12, as we are charged this same amount from the carrier for an address corrections. If you contact us before or after the sale to change your shipping address from what is stated on your order, then we will change do our best to change the order for you, but we can not guarantee or be held responsible for shipping costs if your order is shipped to the address you supplied to us with your original order. We can only guarantee and be responsible for shipping your order to the address that you stated on your order. Furthermore, if you need us to later resend you a package related directly to your original order such as the following examples: a return re-ship & exchange, replacement part, RMA order, etc., know that we will ship this additional order to the address shown on your original order. We will not ship to the changed address you provided after the original purchase. We will view your original order and ship to that shown address.
3.3) Be sure that all of your state laws and city ordinances allow the use of this product.
3.4) If you are dissatisfied with your product, you must contact us BEFORE leaving negative feedback, and we will do everything as promised in the terms and conditions to solve the problem. If you choose to go ahead and leave negative feedback, all warranty, exchange and refund terms of the agreement are null and void until you retract your feedback. In other words, if you would like us to fix the problem, do not leave negative feedback and then demand a solution.
3.5) If your package is lost in transit, we should be able to re-ship your package out within 3 business days once we have confirmed with the shipping company that it has been lost. However, if the carrier cannot confirm directly with us that your package was lost in transit and if your shipment has been in transit by the carrier company for more than 16 business days and has not been scanned within the last 14 business days, we will reship your order back out to you . If we decide your destination zone is a high risk area for lost packages, we may decide to issue you a full refund and cancel the order. Although extremely rare, cases like this sometimes occur with larger packages that are shipped during peak shipping seasons with USPS Parcel Post, USPS International, and FedEx Smart post.
3.6) In the rare event of damage due to shipping, the customer must accept the item and must not refuse delivery of the package. If you refuse the delivery, you may be required to submit a re-ship fee as figured and stated below, which is a shipping and handling charge payment to us in the same amount as the original order. Once the customer has inspected the item, and has identified the damaged parts, then he/she should contact us to receive the exchanges for the defective part(s) (see "Defective Product" below for instructions). The customer also has the option to file a damaged report claim against the shipping company under their name. If you file a damage report claim with the shipping carrier, do not let the shipping carrier remove the product from your possession without our expressed written consent.
3.7) If the buyer receives the incorrect product by mistake, we will issue the buyer a pre-paid FedEx return label by an email attachment. The buyer will be required to send us a picture of the item you received by email so that we can confirm you did receive the wrong item. The item the buyer received must be obviously an incorrect item or grossly misrepresented. Grossly misrepresented is defined as an item(s) that are completely different from the pictures, descriptions, and terms and conditions stated here. Grossly misrepresented items are not items that the buyer claims are a different shade of color, or have a defect or blemish (see complete terms and conditions for those issues and complete details). Ultimately, the determination of an item being grossly misrepresented and the decision to issue the buyer a pre-paid return label is up to Ace Division, Inc. If the buyer is issued a pre-paid return label, the buyer must be able to open the attachment from their email and print out the label using a standard printer. The buyer must use the same packaging and drop off the package to any FedEx authorized ship center. Ace Division Inc will not include or pay for FedEx pick-up trip charges to come to the buyer’s location to pick up the package.
3.8) Ace Division inc. shall not be directly or indirectly responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. Our maximum liability in any event including but not limited to if your order is unavailable, or is lost or is damaged by us, or is subject to any other valid or legal claim, shall be to provide a refund of the purchase price for that specific item (upon return of the order if delivered). We shall have no other obligation or liability to the buyer. If buyer brings a legal action against Ace Division Inc or any of its agents, buyer shall be obligated to pay our reasonable legal costs and attorney fees. In the event of any claims or disputes of any kind, buyer agrees to submit any such legal claims or disputes to arbitration in Smith County, Texas due to jurisdiction and law regulations pursuant to the arbitration of claims and disputes provision set forth in these stated terms and conditions. You are agreeing that the complete sell of any merchandise you buy from Ace Division Inc is completely in Smith County Texas.
3.9) Prices and availability of products and services are subject to change without notice. Note that we reserve the right and have the freedom to change our prices, including raising and lowering prices, at our own discretion at any time and for any reason. When you make your purchase, you agree to buy this product for the price stated in the listing at that very date and time. Know that America is a free-enterprise country. An example of free-enterprise is as follows: When you visit a gas station in your local area (in the US), you agree to purchase gasoline at the currently listed price. Should the gas price decrease one day after you purchased gasoline, you can’t demand a refund from the gas station. Similarly, if you choose to purchase gasoline but the prices have increased from the day before, you can’t command the gas station owner to sell you the gasoline at yesterday’s price. You must understand that we operate in the very same fashion. Prices are determined by current supply and demand. If we lower prices even one minute after you purchase an item, we will not issue a partial refund. On the other hand, if we increase an item’s price, we will not sell you the item at the previously lower price. Likewise, when we choose to increase our prices, we don’t later bill previous customers for the increased price difference. You agree to the price shown the instant you make your purchase. If you demand either a partial refund or a price other than currently listed, we will respond only by copying this paragraph from these Terms & Conditions.
3.10) There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement.
3.11) We try to keep our stock pictures up to date, but sometimes there are small modifications made by the manufacturer. Keep in mind these are very small modifications, such as a change in cosmetic design, small parts made out of different material, or slightly darker/lighter color than shown in the picture.
3.12) Specifications are supplied by manufacturer and have been independently tested by Ace Division Inc. at random intervals only.
3.13) Ace Division Inc is not responsible for typing errors in email correspondence by any of our agents. Buyer represents and agrees that no verbal agreements, email communication or representations have been made or relied upon by the buyer for any purposes. No verbal representations or email communication of any kind shall be of any force or effect. For accurate information, please relate to this listing or these terms and conditions.
3.14) We do not guarantee delivery time or specific date for your order due to weather conditions and third party carrier’s ability to deliver the package unless it is specified in this listing. We only guarantee that your package will be shipped within 5 business days, providing that the customer has supplied us with all the sufficient information and funds to ship the order.
3.15) Your original payment does not include any additional shipping features offered by the shipping carrier that is not stated here in the terms and conditions (for example signature required services). If you would like to add a signature required service to your order, you must submit a $4 payment through PayPal to our email address shown below under "Contact Us"within 30 minutes after your original payment. Include in the title of your PayPal payment “Signature Required Upgrade.”
3.16) Ace Division Inc is not responsible for stolen packages once your item is delivered. If a package is delivered to you or on your property, and it is stolen, it is your responsibility to put a trace out on the package from the shipping company, or contact the local authority to report a theft.
3.17) Errors will be corrected where discovered, and Ace Division Inc reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment cleared.
3.18) Unless otherwise stated, all products sold by Ace Division Inc are made in China.
3.19) To save on our "Multiple purchases to save you on shipping" (if applies) discount or combined shipping discount, the items purchased must be purchased within 3 hours of each other. This is because we can not save on shipping costs if your orders are shipped separately. "Additional Items Purchased" means all items for sale in the one listing is counted as 1 item. For example, purchasing a 10 pack of microphone cables (model# AP2109 (10pack)) from us on one listing does not mean you purchased 10 items, or 9 additional items as it is only counted as 1 item purchased. If you purchase 2 of the 10 pack microphone cables, then your order is counted as 2 items purchased, or 1 additional item purchased.
3.20) Business days include Mondays through Fridays only and also are not considered during the following holidays: New Year's Day, Martin Luther King Jr's Birthday Observed, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
3.21) The product that you are purchasing may or may not require assembly, initial adjustments and/or regular adjustments required to use that product. The customer or recipient of the item(s) must have basic knowledge of how the purchased item(s) functions as well as knowledge of how to use any tools required to assemble, operate, and make all adjustments to the product. Additional tools may not be included to assemble or use the product. Note that not all adjustments will be the same for all customers due to different measurements of applications being used with the products and/or different tension settings that each individual customer prefers. If you have questions concerning assembly, adjustments, or additional tools needed for the use of the purchased item(s), please contact us prior to making your purchase.
3.22) From time to time, we reuse shipping boxes and product carton boxes to ship orders. In doing so, we keep our costs and, therefore, prices as low as possible for our customers. Note that reusing boxes does not affect the possibility of your item being damaged in transit, nor does not mean that your item was a customer return/used item. In most cases, all orders are double boxed anyway, thereby protecting the actual item purchased.
4.1) For defective products, a 12 month/1 year (from the purchase date) exchange will be honored. See below for more information concerning the Returned Merchandise Authorization (RMA) form.
4.2) You must provide us with written notice via email message within five (5) calender days after delivery of your order of any cosmetic damage, missing parts, or any other claims regarding your items purchased. The date of your order of being delivered will be confirmed by the shipping carrier used. Parts that later become defective will still be covered by our 1 year warranty, excluding cosmetic defects.
4.3) Most of the time, defective product issues can be resolved by just exchanging out one part on the item rather than exchanging the entire item. Depending on the part, we will usually not require you to ship back any defective parts for replacement as long as you are able to provide us a picture sent to our email address our email address shown below under "Contact Us". The picture you send to us must clearly show the part is broken or defective in order to not only verify the part is defective but also to confirm that we will send you the correct part. However, if the defective part is metal or has a cosmetic defect, we usually require that you ship that part back for an exchange.
4.4) If we do require you to send back your defective part, then the buyer must send back only the defective part(s), and not the entire item unless the entire item is defective. For example, if you ordered a stand, and small plastic knob on the stand is broken, only send the broken knob back and NOT the entire stand with the broken knob. If you send back items that are not defective, we might require you to pay for additional return shipping. After we receive the item back from the buyer, we will then pay to re-send an exchange item.
4.5) All items we sell are new, however in rare cases, some parts on an item might be defective upon opening up your package. This does not make the item "used" or "not new," it is simply a manufacture’s defect. It is also important to note that we realistically can not open up, inspect every part, and test every single item before shipping. However, we do test and inspect at least 1 product from every production run we get. We do random quality testing and inspections of products and also do at least one random product inspection after a customer has contacted us regarding a defective product they received. We do not intentionally sell or ship any used, broken, or defective parts, products or items. Because you do have a 1 year warranty on your item, we will replace that part or item according to these stated terms and conditions to which you have agreed.
4.6) A defective item is defined as the following: when the product has a manufactured defect or was damaged in shipping, and the product cannot operate correctly as a direct result of the defect. If the product was abused or mistreated, the warranty will not be honored. We have the right to determine if the product was abused or mistreated beyond its intentional use.
4.7) When we ship you a part to replace a defective one, you must physically replace that part yourself. This may include, but is not limited to, using a screw driver, wrench or any other materials required to change the part.
5.1) Concerning general returns and for defective item returns, if you are unsatisfied for any reason with a product you receive, we will gladly accept the item back within 30 days for a refund (minus restocking & processing fee as figured & stated below). You (the buyer) are responsible for shipping the item back to our location at your cost. See below for more information concerning the Returned Merchandise Authorization (RMA) form.
5.2) If, for any reason, you want to cancel your order after you have paid but before we have shipped your order, you may do so as long as we receive and have read and/or opened your e-mail prior to the actual shipment of your order. If your order has already shipped, then you will need to return your order per the RMA form and instructions.
5.3) The following restocking fees will apply. Please note we do not "profit" from any of these fees charged to you. This only covers our actual cost of the original shipping charges that were billed to us for your order.
*Restocking & processing fee (inside the 48 USA States)= $9.95 or 20% processing and handling fee of the original purchase amount, which ever is greater .
*Restocking & processing fee (outside the 48 USA States)= $9.95 or 20% processing and handling fee of the original purchase amount, which ever is greater + original shipping charge.
6.1) You may return your item in exchange for a different item. See below for more information concerning the Returned Merchandise Authorization (RMA) form.
*Re-ship fee (inside the 48 USA States)=$10 or 20% of the original purchase amount, which every is greater.
6.2) The buyer is responsible for rendering a re-ship fee incurred by having the new item sent back to the buyer as figured & stated below.
*Re-ship fee (outside the 48 USA States)=$10 or 20% of the original purchase amount, which ever is greater + original shipping charge.
6.3) You have the option of paying the re-ship fee through PayPal to our email address shown below under "Contact Us" or by including the payment with your returned item. You also have the option in sending us a return prepaid label by your carrier account (UPS, USPS, or FedEx only) with your return instead of enclosing a re-ship fee. If we receive your item back with no funds or prepaid return label, your order will be held until payment has been made. If you do not wish to pay to ship the item back and also save on the reship fee, we will be glad to schedule for you to come by our warehouse located in Tyler, TX to exchange the item in person.
6.4) If the item you want in exchange is priced more then the item you purchased to be exchange, then you must add that price difference amount with your RMA. If the item you want in exchange is priced less then the item you purchased to be exchange, then we will issue you a refund on the price difference minus an 23% processing fee. If we do not have the item you want in exchange, you will be given a refund minus the processing and handling fee as stated above.
Conditions for all Returns.
7.1) Items must be returned in undamaged re-sellable condition with complete original packaging. All returns must accompany the original packaging and original accessories that were included with the original shipment.
7.2) All risks of loss and damage, and all return packaging, shipping, and insurance charges shall be the sole risk and responsibility of the buyer and not Ace Division Inc. Buyer must take all necessary precautions to properly protect all items returned against the risks and hazards of shipping.
7.3) Any item returned in damaged condition, as determined in the sole judgment and discretion of Ace Division Inc shall subject the otherwise eligible refund to deduction and off set for all loss or damage with a minimum 25% deduction including up to the entire purchase price.
7.4) Under no circumstances, nor for any reason, do we cover return shipping costs on exchanges, defective items, refunds, or damaged items. It makes no difference if you are returning a defective item for a refund or a non-defective item for a refund. This is because we are able to offer you an exchange or replacement under your 1 year warranty for defective items or parts.
7.5) If you do not wish to pay to ship the item back, we will be glad to schedule for you to come by our warehouse located in Tyler, TX to return the item in person; but you must first schedule your appointment by e-mail.
7.6) All items returned to us should be credited back in the form of the original payment within 5 business days once we receive the item if sending back for a refund. Please also allow 5 business days for us to reship any exchange items or parts out after we receive the item back from you.
7.7) Returned orders not returned with out the original shipping packaging maybe subject to an additional $2 deduction.
7.9) If we do not have the exact item in stock, we reserve the right to send a similar item in equal or greater value. If the replacement part is out of stock, we may have to put your replacement part on back order and will ship it out as soon as we receive your replacement part. In rare occasions, we are unable to supply you with an exchange part or item because we or the manufacturer have discontinued an item and the item then became defective within the stated warranty term. After we receive your returned defective item, we reserve the right to present the following two options in lieu of a replacement part or item: (1) either issue a store credit from our online store in the amount of your original order or (2) issue a refund minus our stated restocking fee. Should you choose the first option and then purchase an item from us with store credit, the expiration date for the warranty for this new item will be either 30 days from the delivery date of your order or the original date of when your warranty term expired for the originally purchased item for which you returned and were issued store credit, whichever time period is longer.
7.8) Returns for refunds or returns for exchanges will only be approved if contacting us about returning your order within 30 days the item was originally delivered to you. Returns for refunds or returns for exchanges will only be granted or processed if we receive your return package within 30 days from the date we approved your return or gave you your RMA number. Dates are confirmed by the carriers tracking number.
7.10) If we have already shipped you a replacement part to replace a defective part on your item, and you then later decide to return your item for a refund regardless if that replacement part did or did not solve the issue, you must include that replacement part in the package with your return. Furthermore, there will also be an additional shipping fee held from your refund for the "actual shipping cost" of your replacement part. If this situation applies to you and you would like to know that "actual shipping cost," then please contact us.
7.11) Click here to fill out and print the RMA form. Do not return any package without first receiving an RMA number from us via email.
Ace Division Inc is a privately run business corporation located in Tyler, Texas. We have been selling on eBay since 1999 and maintain over a 99% positive feedback rating. You can be assured and confident with your purchase through Ace Division, Inc. If you are not happy with your purchase at anytime, feel free to contact us to try and resolve any problem. We specialize in the online sell of musical accessories at greatly discounted prices. We buy our inventory directly from the manufacturer and only in quantities by the truck load. As a result of our tremendous buying power, we have the ability to pass big savings back to you, the customer. We look forward to doing business with you and keeping you as a long-term, valued customer. Since our company deals with manufacturers directly, you are able to get merchandise wholesale for as much as 80% less than if you were to purchase the same product retail. We buy in large quantities and warehouse all our goods. Our "bulk-buying" allows us to receive merchandise at an incredible discount and pass the savings onto you. All our products are new and come with a 1 year warranty offered directly through us. There is no need to deal with the manufacture on warranty issues. You do not have to be a member to take advantage of our wholesale prices. Ace Division, Inc. is committed to supplying the lowest priced, highest quality merchandise internationally. We are also committed to customer service, helping you in every step of your purchase from ordering, shipping, and satisfaction once you have received your goods. We look forward to having a long-term business relationship with you or your company.
Feel free to contact us anytime for any questions at all by e-mail by using the "Contact Us" or "Contact Seller" link on this page. For paypal payments, please contact us to get our email address. When contacting us about specific items or purchases have your user ID, and/or order number stated in your email message. We should respond to your messages by the end of the next business day or sooner. If you have not heard from us via e-mail after two business days, first check to make sure your inbox is not full. Also, if your e-mail has security settings, check your Spam or bulk folder for our e-mail. Keep in mind we do not answer emails on Saturdays, Sundays or holidays (list of holidays are stated above) as these are not business days.