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FREQUENTLY ASKED QUESTIONS (FAQs)
SHIPPING & DELIVERY
: WE ARE A UK BASED COMPANY.
WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK AND FROM OUR OFFSHORE
WAREHOUSE.
Some Items under £22 are
VAT free and sent from our offshore warehouse. Delivery time to UK and most European destinations is 3 to 4
working days. We do not have provision for Recorded / Registered
Delivery on these items. Multiple orders are posted individually
because combined packages
will (in most cases) exceed the VAT free threshold. This also
minimises the possibility of import taxes to some European
destinations. There are no import taxes for UK customers.
Items over £22
are shipped from the UK and include VAT.
INTERNATIONAL SHIPPING :
We ship to UK, Europe, Turkey, Israel, Australia, New
Zealand, Canada and the USA. We do not ship to other
destinations.
Where Customs Labels are required we will show actual values. We
cannot show the item as a gift, as second hand or at a lower price.
ORIGINAL ITEMS
:
ALL
OUR GOODS ARE PURCHASED AS BRAND NEW AND ARE IN THE
MANUFACTURERS ORIGINAL PACKAGING - WE DO NOT SELL SECOND HAND ITEMS.
COMBINED PURCHASES:
Multiple purchases are limited to a maximum of 9
copies per buyer.
INTERNATIONAL BUYERS:
If you make multiple purchases please request an invoice before
making payment and before going through the eBay checkout. We cannot
combine items or reduce postage once they have been paid for individually.
Items sent from our offshore
warehouse are VAT free. The warehouse is outside the European
Union and import tax may be payable in some countries. Business
purchasers please be aware that you may be charged VAT by your
country's Customs for items sent from our offshore warehouse.
We can only combine items in packages
that do not exceed the VAT free threshold. Items sent from our
UK warehouse include VAT and can be combined for reduced postage.
PAYMENT OPTIONS:
We accept payment by Paypal only. We do not accept any other form of
payment.
POSTAGE OPTIONS:
All items are sent by standard inland mail or Air Mail unless
they exceed £40. We do not have provision for Recorded or Special
Delivery from our offshore warehouse. There will be no tracking
numbers for items under £40 but we guarantee your purchase should it
go missing.
OUR GUARANTEE:
We guarantee to send you a replacement or a refund if
your purchase does not arrive within:
UK BUYERS: 14 working days from dispatch.
EUROPEAN BUYERS: 20 working days from dispatch
INTERNATIONAL BUYERS: 25 working days from dispatch
MY ITEM HAS NOT
ARRIVED
- WHAT DO I DO NOW?
Your purchases are
guaranteed with us. If your item has not arrived within the
timescales shown above we will either send you a replacement or
refund your purchase. The above is conditional on the buyer supplying a
correct delivery address.
If you have not received your item and the
specified amount of time has not passed since, please be patient as
most packages, even if delayed will turn up within these timescales.
If the specified time has passed and it has still not
been received please
contact us via the eBay messaging system. If the item you have
ordered is larger than a standard letterbox we would advise you
check with your local sorting office (and neighbours) even if you
have not received a card from your postman.
MY PURCHASE HAS ARRIVED
DAMAGED: We will not knowingly
dispatch a damaged item, but cases and contents can occasionally
receive damage in transit. If this happens please contact us and we
will arrange for the item to be returned and a replacement sent out
to you (or a refund).
PACKAGING:
Goods are packed and dispatched by our warehouse
staff in either a padded envelope or a box as appropriate. The
package will contain a dispatch note without prices. We cannot include other items or add notes to the outside of
the package.
CHANGE OF DELIVERY
ADDRESS: If you need to change the delivery name/address
please add the details in the message field with your Paypal
payment.
CONTACT US : We work Monday to
Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages
received. Please note that we cannot reply to e-mails received in
the evening or at weekends until the next working day.
We value our feedback rating. If you have a
problem with any item, please contact us first before leaving
negative feedback. In our experience, just about anything can be
resolved to the satisfaction of both parties.
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