For the security of both our customers and our business, we manually review all transactions for suspicous activity. We do this via manual and automatic checks, that also include that of our payment processor, Paypal.
Preferred Payment We prefer to accept payments via Paypal, who also accept all major credit and debit cards. Paying by Paypal also gives you added peace of mind as you are covered if in the unlikely event you do not receive your item, or the item was not as described.
Other Payment Methods We can also accept Cheques and Bank Transfer as a payment method but please note that you will not be covered by eBay's Buyer Protection should you choose this option. If you would like to pay via one of these methods, please contact us.
Payment Timescales We kindly ask that you pay for your item within 24 hours of winning an auction, or within 12 hours if using the Buy It Now option. Please note that an unpaid item case maybe opened against buyers that don't pay within these timescales. We do however take note that sometimes late payment is out of your control and as such, we handle late payments on a case by case basis. We reserve the right to cancel any transaction whereby payment has not been made within 24 hours
We offer free postage within the UK on all our products unless stated otherwise. The couriers we may use include: Parcelforce, Royal Mail, Yodel, TnT and FedEx.
Additional postage costs will be incurred to the following areas:
shipping map - Northern Ireland
- Republic of Ireland
- Scottish Islands
- Channel Islands
- and all other islands off the mainland.
Additional charges are determined by location and weight listed above. If in doubt then please get a quote by emailing us before purchasing an iterm.
Dispatch Times - We normally dispatch orders within 24 hours (Mon - Fri only). Once an order is confirmed we contact customer via email. All the goods are shipped from our UK warehouse. Goods normally take 2-5 working days but please allow up to 14 days for delivery in case of postal delays.
Please note: The delivery times may vary.
Deilvery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and desitination, particularly during peak periods.
Items will be dispatched to the address as listed on your eBay account. Ammendments made through PayPal or via email will not be accepted, udner any circumstances, however, we may be able to amend such information on behaf of customers only if the order has not been shipped.
If you are unable to receive your item on the date agreed you must notify us 24 working hours before delivery otherwise there may be a re-delivery charge. If you miss delivery on the date agreed there will be a re-delivery charge. Please contact us for further information.
We advise you to keep the packaging when the couriers deliver the item to you should you wish to return the item for whatever reason.
If you live in a block of flats or apartments, our courier will be able to take the item upstairs into your flat/apartment but only if there are lifts in the building.
PLEASE INSPECT YOUR GOODS UPON DELIVERY. IF YOU SUSPECT ANY DAMAGE HAS OCCURED TO YOUR ITEM OR IF THE PACKAGING LOOKS DAMAGED, THEN PLEASE SIGN THE DELIVERY NOTE AS "GOODS DAMAGED" OR REJECT THE DELIVERY."
We strive to give 100% customer satisfaction but are only human and mistakes can occasionally occur. If you encounter a problem please contact us before leaving negative feedback as in the vast majority of cases we will be able to resolve any problem to your satisfaction.
For all enquiries please contact our customer services department by email using the eBay messaging service. We aim to reply to all email enquiries within 1 working day.
Please include the item number of your purchase in all correspondence.
All Our Items Are Brand New Unless Otherwise Stated.
We cannot control products which have a manufacturers fault but we will honour our terms and conditions and replace any faulty items.
If you feel there might be a problem, please feel free to inform us - after all we're only human, mistakes can happen! Our contact details are shown below.
We would also prefer to be contacted with any problems you might have with any of our products before leaving Feedback. (Please give us a chance to solve any problems you may have - Thank you.)
If you want to contact us regarding an item that we have for sale on eBay or you have bought from us, please use the eBay messaging service. We aim to respond to all enquiries within one working day (Mon-Fri).
Please make sure you have read the description and the information above before emailing us. You will need to know the item number for all correspondence.