This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
THESE TERMS REPLACE ANY TERMS IN THE LISTING
VALID FROM JUNE 2014
1. What is your returns policy?
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.
2. How do I return an item?
Please follow the below process for returning your parcel to us:
Re-pack the item in its original packaging with labels and tags still attached.
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
Keep your certificate of postage safe as you will need this as your proof of return.
3. How do I return a faulty item/ Incorrect order?
If you receive a faulty item and would like a refund, please send us a message via our Contact us page, advising us of the issue so that we may investigate this for you.
Please return the item to us following the same procedure as stated in section 2 ‘How do I return an item?’
If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible by email or phone. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed
5. How long will my refund take to be processed?
When we get the goods back the refund will be done within 14 days
7. What are my cancellation rights?
In addition to our returns policy, you can cancel your contract with us at any time within 14 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).
To cancel your contract, you must notify us in writing within the 14 day Cooling-Off Period via email
You the buyer is responsible for return postage costs for any unwanted items
References in this Returns Policy to: "we" and "us" are to SHSTRADING LTD ; "Products" are to products listed on our EBAY SHOP ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.