FOR DEFECTIVE / FAULTY ORDERS
· We will offer replacement or refund ( base on different condition to issue partial or full refund ) for all DEFECTIVE items( not including damage resulting from accidents / abuse / misuse / improper care), but a photo is needed for our reference beforehand and should be reported to us within 2 monthes from purchase date.
WE ALSO PROVIDE UNCONDITIONAL RETURNS, BUT HAS SOME LIMITATION ON THEM.
· If you do not like the items for any reasons, please let us know within 14 days upon receive, full refund, EXCLUDE DELIVERY CHARGE ( free shipping will be deduct the actual shipping fee and handling fee usu. within 3 pound for item within 500g ), will be given after buyer send back the all the parts with original package, all the RETURN PARCEL is needed to write CLEAR information includes buyer name, item number, item code on the original package, and return reasons.
· We will refund or exchange item you want after parcel reach us and it is very appreciated if you would send us tracking number or certificate to confirm return.
· All items can be returned should be in original condition, we do NOT accept item which is missing parts; damaged due to accidents, physical force, water, fire, power surge or other misuse, with nose impairing smell.
· Due to the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee the style is the same as shown in the pictures, but not the same performance on different bodies as on the model.
· For clothing , hair or accessories
· Please DO CHECK DETAIL SIZE & DETAIL PHOTOS before purchase. Allow size may vary 1-3 cm / 0.4-1.1 inch, and color may vary a bit for different computer moniter display.
· Please note intimate underwear ( bra / panty / swimwear) after wore is not returnable for hygienic reasons.
· Gift is not returnable.
· Serious buyer only.
Please bid when you agree the terms above.
Items except fashion items are guaranteed for 3 months.
If any of the Goods received appear visibly damaged or different to what was described, please email us within 48 hours upon its arrival.
Please remember to attach a photo of the received item in the email and we are happy to arrange an exchange.
If your item isn't working properly, please report the problem to us via email within 14 days from the date of receiving. We will provide you the instructions of receiving a replacement or returning your item for a refund if the item is confirmed to be defective.
Where you are withdrawing from your purchase in 14 days after delivery, and there's been no error on our part, we'll refund only the item price upon receiving your returned parcel.
Buyer should take the cost of return shipping charge.
Before sending the item back, please request a return through eBay.
You will find this in you purchase history on 'My eBay' drop down menu - ' Purchase history'. Please include inside the packaging your item number, your eBay ID, your name, address and reason for return. And it is much appreciated if you would send us tracking number or certificate to confirm return. This will ensure we know your item is coming and therefore reduce the handling time.
All returned parcels will be examined before we precede a refund or exchange. It will take up to 48 hours. You will receive a confirmation email when we finish the examination.
Please give me an opportunity to solve this problem before you leave Neutral or Negative feedback and open eBay or Paypal dispute case. We promised you will be satisfied with our solution!
Non-returnable items: We're sorry, but we DO NOT ACCEPT returns of any product that is:
returned more than 30 days
the guarantee is expired
any product that is not in its original condition, such as missing parts, or is damaged due to accidents, physical force, water, fire, power surge, acts of God, natural disasters or other misuse.
Any free gift products.
All worn fashion items, including but not exclusively shoes, intimate underwear ( bra / panty / swimwear)
In the event of dispute, our decision shall be final and conclusive.