HOMEFRONT PREMIUM ELECTRIC OVER BLANKET THROW VE376

RETURNS How to cancel within the 14 day cooling off period: Reporting a problem, issue or concern HSD online have had a trading presence on the internet since 2003. We are very proud of our customer service and our highly trained staff will always endeavour to solve any issues you may have. To keep our costs to a minimum and in doing so pass on the savings to our customers we use an email reporting system. Here is how it works: If you wish to report a problem, please do the following. 1. Log on to your E bay account (my E bay) 2. Click on the active 3. After you have entered purchase history and underneath where it says purchases you will see two buttons. “Recent and archived” Click on archived. 4. At this point you may need to change the drop down box from the current year if necessary. 5. Scroll down to the item you have bought from us and in the drop down box to the right click on “contact seller” and send us an email. All our emails are answered in rotation. Our office hours are Monday to Friday 9am until 5pm. Emails placed after 5pm will be answered the next working day. Refunds for unwanted goods - your 30 day money back guarantee Applicable where stated in the product information that the 30 day money back guarantee applies: Provided that unwanted goods are received by us in an unused, unopened and resaleable condition within 30 days of delivery. We will refund payment for the goods via the original payment method. These refunds will be made within 30 days of return of goods and will amount to the cost of the goods, including VAT, less a 10% surcharge to cover handling costs and further administration costs, this applies to all orders placed on account, over the phone or online. When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. Guarantees and Warranties All our guarantees and warranties are based on replacing parts, return and repair or return and replace. Where possible we will send a replacement part, otherwise it is the customer's responsibility to return the goods for repair or replacement by a new or equivalent product. Mechanical/Motorised Products All bikes are checked prior to delivery and then placed in packaging for distribution. Upon delivery DO NOT sign for goods if they appear damaged as doing so will be your acceptance that the goods are undamaged! Please notify us in writing within 12 hours if this may be the case. If the goods are clearly damaged please refuse delivery The customer is responsible for return postage and packaging costs in full to us for the machine and/or defective parts and for the return postage costs back to the customer. Please keep original packaging as this may be required for returns. If you do not use original packaging DAMAGE COULD OCCUR on its return journey, which the customer is entirely responsible for. This warranty does not cover any loss, damage or injury caused by your neglect, misuse, abuse, wear and tear or accident howsoever arising. General wear and tear items are not covered by the warranty Note: we reserve the right to determine what is damage due to defective materials and what is due to product misuse and abuse and our decision is FINAL. Electric Blankets For Health and Hygiene reasons we are unable to accept the return of electric blankets or heat pads which have been opened, unless it is faulty. If you wish to return a blanket or heat pad it must not be taken out of the packaging. Measurements are provided on the website so for your convenience we do recommend that you ensure that the blanket meets your needs before you order.