Returns and Right of Withdrawal
You may repeal your contract of purchase within 14 days without having to state reasons. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.
To administer your right to cancel your order, you have to inform us, either by e-mail or by letter, (e-mail: hrische(at)yahoo.com, address: HeikeRische, Tairnbacherstr. 20, 69234 Dielheim,Germany, phone: +49 01738-460239), stating that you are repealing your contract of purchase. You may use the cancellation form that is attached below; however, it is not mandatory to use the cancellation form.
It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.
If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. The return shipping costs will be paid by you.
You are required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.
Custom orders, that are specifically tailored to your needs, by colour(way), fibre type or quantity, are excluded from the returns policy.
I/We herebey give notice that I/we cancel my/our contract of sale of the following goods/for the supply of the following service.
Name of Consumer:______________
Address of Consumer:
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): http://ec.europa.eu/odr