Please ALWAYS read my item descriptions properly, and if something is unclear just contact me at hrische(at)yahoo.com, or info(at)needleworks-pleasure.com .I try very hard to give as much information as I possibly can, so that you know exactly what you are buying from me.
Cancellations and returns policy for consumers:
You have the right to revoke this contract within 14 days of receipt of the goods. In order to exercise your right to revoke you must first contact me, either by e-mail or by letter (e-mail: ebay message system, or hrische(at)yahoo.com; address: Heike Rische, Hirschsprung15, 64757Rothenberg, Germany), whichever you prefer, and inform me of your intention to return the goods you have purchased and received from me. You can, but are not obligated to, use the returns form
The goods must be returned securely packed in the exact condition as received, and marked "RETURN" on the enevelope (this is important for customs if you live outside of the European Union), to: Heike Rische, Hirschsprung15, 64757Rothenberg, Germany. The refund for the returned goods will be fully processed within 14 days of receipt of the return request, or the receipt of the returned goods, whichever will be the later. The return postage costs will be paid by you. If you have received a wrong item you are entitled to a refund including the basic return postage costs. Custom orders, that are specifically tailored to your needs, and wholesale/business orders are excluded from the returns policy.
I will be happy to answer all your questions within 24 hours. If you haven't heard from me by then I probably did not get your message. In this case please contact me again. I never ignore any e-mails, once I have received them.
Thank you kindly.