Please if you have any problems with
an item, please could you not open a dispute straight away, and contact me
through CONTACT BUYER and at the bottom OTHER. i will address your issue, it
may be that i ask you then to open a dispute to get a refund on the item.
Message me under other first please.
Why buy from me, SPEED, 1 working day or under
dispatch, 1st class postage, CONDITION, always good. No stock pics on
used, what you see is what I send. COMMUNICATION, message sent
after dispatch, quick response to all questions.
Signed for is the safest and fasted postage, so
protect your item and get it fast by paying the little extra for it.
Shaggys Terms and Conditions
These are I guide
to how I will try to deal with problems though I do hope none ever happen.
Communication, my most important condition, Please contact me with any issues on
purchases, please do not go straight to dispute as there’s no need, send me a
message though contact seller, and the very bottom box OTHER, as most other
options open a dispute. I will answer and if I come to a refund will do it
through a dispute so eBay has a record of the claim. EBay policy is to contact
a seller and only use disputes as a last resort as most issues can be resolved.
Postage and Dispatch Speed first postage
speed is not dispatch speed, I control the dispatch speed and have never ever
taken more than 1 working day to dispatch, so if your item takes longer that
eBay’s expected delivery this is not because I didn’t dispatch on time. The
reason is eBay’s expected delivery is an unreal estimate. Ive posted I lot of
items 1st class and sadly royal mail only get about 95% there by eBay’s
estimate, the other 5% can take anywhere from 3 days up to, and I’ve had this a
few times 17 days. Like you I am at royal mails will, there’s nothing I can do
to chase up the item, I to just have to wait 15 days and if it doesn’t arrive
make a claim. So please don’t bank on eBay’s estimated delivery date as I hate
to disappoint, it’s is only an estimate and no more.
Lost Items and Claims, Royal mail say an item isn’t lost till 15 days has passed and yet
ebay who use royal mail allow claims before this, so on refunds please be fair
and wait till 15 days have passed. And please don’t get upset when I tell you
this as that’s royal mails rule. All lost item claims will be paid though an
eBay claim so there a record, I also claim of royal mail for all lost items, so
royal mail has a record as well. Many items do get delayed this is not my fault
and like most people I never find out why. If you file a claim then be prepared
for royal mail to contact you when I put in the claim.
Faulty Items, I sell mainly used items, I do my best to send good quality items
out. My fault rate is very low but because of the nature of what I sell now and
then a faulty item will happen. Before buying you agree that you will be asked
to return the item before refund is given (ebay rule). I will pay the same
return postage as it cost me. No return no refund. And sorry I won’t except “
it’s only a £2 item I can’t be bothered” it’s simple as if its faulty return it and get your
money back. Any buyer who reports and refuses to return and then leaves adverse
feedback will be reported to eBay for unreasonable behaviour. If your item’s
faulty then you should be happy to return for a refund.
Mishaps, I’m human and I make the odd mishap, if
I do I will contact you ASAP to resolve and explain what happened or went
wrong. If a refunded needed I will do it straight away and send a cancel sale.
Please remember I’m human and do have little mishaps.
Condition, I do my best to
state the condition of each item. Used are used and even though I do my best,
disagreements happen. Check the listing for condition and any concerns or extra
details need, contact me
Returns, i except returns, unless otherwise agreed buyer pays return postage
on the Item unless faulty must be return in exactly the same condition as
received. If it’s new and unopened must remain that way unless faulty. Of
course if its new and faulty I understand it has to be opened to find the
fault. All faulty items will be tested upon return. All DVDs are marked to make
sure there the item i sent, you will not see the mark and it won’t ever affect
None Payments, I allow buyers 5 days
to bid and buy now on the 6th day i will send an official payment reminder, 5
days after this it’s a payment strike. Any problems contact me a.s.a.p. as once
the payment reminder goes in I can only stop it if you pay. I would rather
cancel a transaction than put a payment strike in.
Any questions ask before buying, any problems get in touch or I can’t
try to sort them out. Anything you’re unsure about ask before buying.