Delivery to UK is usually within 3-5 WORKING Days
Delivery to Europe is usually within 8-14 WORKING Days
Delivery to USA and Canada is usually within 12-15 WORKING Days
Delivery to Rest of World is usually within 15-30 WORKING Days
International parcels that weigh over 2KG will be sent in multiple parcels due
to international weight restrictions
Combined postage is available, will be
automatically adjusted at check out.
Should you miss a delivery, there will be a re-delivery charge to post it back to
You have the right to cancel your order within 14 days from receiving the item.
You must notify us by phone or email of your intention to cancel. When returning
a item(s) please send a copy of the invoice and a quick note of the problem.
* Goods must be returned in the original packaging complete 'AS NEW'.
* Goods must be complete, unused, and in 'AS NEW' condition (e.g if you have
opened the box to examine the product it must have been done so without
damaging the box and packaging or damaging the product in any way) and
must be re-packaged as received.
* Goods must be returned to our Returns Department within 14 days from
authorisation. We are unable to accept returns of un-wanted and non-faulty
items after the 14 days.
You must organise the return of the unwanted items at your expense and risk.
The returns authorisation is valid for up to 14 days only. Goods sent back without
prior returns authorisation will be refunded after taking out our expenses and a
£1.50 re-insertion fee.
Full refund of the cost of the goods minus our expenses is wholly conditional
upon the above conditions being met and the refund authorised only after a full
inspection of the goods by our Returns department to check for completeness
and correct product return.
* Goods received back complete as NEW and unused and in original
packaging including all accessories and in a re-sellable condition: You will be
refunded the full invoice amount less cost of delivery and expenses
* Goods received back not in a re-sellable condition: We cannot accept these
back under the above terms, and the goods will be sent back to you and the
cost of delivery charged to the buyer.
The user is hereby notified that all or any portion of the information he or she
may provide to Linen Ideas Ltd will be used for internal purposes only. For phone
sales, credit card details will not be stored by us and we do not reveal any
portion of your information, except to complete transactions with eBay/PayPal.
We do not sell or rent our customer information to any outside party under any
circumstances. In order to process your order we require our merchant PAYPAL to
collect some information from you. We need your name and address to know
where to send your order and your credit card details, number and expiry date to
obtain payment for goods you have ordered. The telephone number and e-mail
address is to enable us to contact you should there be any problem with your
order. The information you enter i.e. name, address, telephone number, email
address is made available to us by PayPal and eBay at their server to enable us
to complete your orders. We do not get or see any information about your credit
card from PayPal if you check out via eBay. Customer information is collected
lawfully and in accordance with the Data Protection Act 1984. If you have any
questions, please send us an email at
* Is this item New?
o Yes, this, and ALL of our items are Brand New and in Original Packaging
from the Manufacturer
* Is this an Official Licenced Product?
o Yes, this is an Official Licenced Product
* Can I collect this item?
o Yes, this item can be collected if it is arranged with us by making an
appointment by telephone. They must be purchased at the Buy It Now
price, NOT the ending auction price. All other offers are also nullified.
* What are your contact details?
o You can contact us by email at
o Alternatively, you can call us on +44 (0) 116 251 9110
o Our opening times are Monday -
Friday 09:30am - 04:30pm
o We are closed on the Weekends