RETURN OF GOODS POLICY
We aim process your return within 1 working day of it arriving on our premises.
All returns for a refund must be organised within 14 days of placing your order.
All returns for an exchange must be organised within 28 days of placing your order.
Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.
If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference.
You will be required to organise, and pay for the return of goods to themenswearsite.com.
Goods purchased at our retail stores cannot be returned to our online store, and vice-versa.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.
You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. You remain responsible for arranging and paying for the return of goods to themenswearsite.com. If you are not liable for postage costs then we will refund the amount paid to return the item(s) to us to the original card used to place your order and you will not be charged postage fees for an exchange.
1. Verify that your return meets the criteria in the Return of Goods Policy above.
2. If you require an exchange for a different size or different product, please check online that the size you require is available.
If the size you need is not available, you may wish to select an alternative from our range.
If there is a difference in price, we will not need to contact you for payment providing your written authorisation is given.
3. Return the item(s) to the address above. This address is also on your invoice.
Please return your invoice (or a copy of it) with brief written instructions for refund or exhange. If you do not have your invoice, please include the following details:
* Your full name, address and postode
* Your order reference
* Contact telephone number
4. Once the returned goods have been recieved, checked and verified, your account will be credited, or exchange completed as necessary.
For your safety it is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.
If goods are returned due to being faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by themenswearsite.com, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).
All refunds will be made only to the original card used for the purchase. Please allow up to 14 days for the refund to credit your account.