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30 Day Non Faulty returns and exchanges Here at Boxing and Fitness we operate a no hassle 30 day money back guarantee, we aim to take the stress out of online ordering and as a reputable company of bricks and mortar give you ample time to return those unwanted items. Boxing and Fitness must simply receive the goods back within 30 days from delivery date, if the consumer wishes to return unwanted goods. Goods must be returned unused and in their original packaging. Boxing and Fitness reserve the right to refuse to refund the goods subject to the goods being of non merchantable quality. Refunds will be for the value of the goods and will not include the cost of postage to send the goods to the customer. All costs of returning the goods must be borne by the customer and Boxing and Fitness accept no liability for goods damaged or lost whilst in transit from the customer to Boxing and Fitness. If the customer wishes to exchange goods they will be charged a handling fee of £5.00 one item and £8.95 for two or more. Bulky items will be charged at cost. If the goods received by the consumer are different from those ordered, the cost of returning the product will be credited back to the customer and no postage will be charged for sending the goods back out, please include the receipt for the postage cost if you are entitled to a postage refund. For you protection we would advice you send the goods back via a secure delivery service with adequate insurance. This does not affect your statutory rights. Faulty Returns On proven faulty goods Boxing and Fitness will credit the cost of sending the goods back to the customer. The customer can specify whether or not they require a refund or exchange. For your protection we suggest you send the goods back via a secure delivery service with adequate insurance, please include the receipt for the cost if you require the postage costs incurred. All products we advertise are hand selected because of there quality,if you are unhappy with the quality or performance of as product, please email us on johneastern@googlemail.com. This does not affect your statutory rights. Complaints We constantly strive to improve our customer services. In the unlikely event you feel the need to register a complaint or have a suggestion for Boxing and Fitness. Please contact us immediately. Your complaint will be acknowledged within 5 working days. We will keep you updated on our investigation into your complaint and notify you with the outcome. Please email johneastern@googlemail.com, alternatively you can call 0845 260 6226 or write to:Complaints Dept, Boxing and Fitness, 6 Great Eastern Road, Brentwood, Essex, CM14 5EH.