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Business seller information
Newcron Ltd T/A Bigredwarehouse
Big Red Warehouse Westridge Way
Broadgauge Business Park
Bishops Lydeard, Taunton
Return policy details
Bigredwarehouse Returns Policy. Newcron Ltd trading as Big Red Warehouse complies with the Distance Selling Regulations. Buy it Now items: To return a product you must comply with the following:• Inform us by phone, post, or e-mail within 7 days of receipt of goods if you wish to return any product supplied by us. • Non faulty products must be returned within 14 days of receipt of goods for a refund of product value only. (return postage/carrier cost will be the customers expense). We can arrange collection by our carrier at a cost available on request. Please contact our Customer Service Team for a cost quote for our carrier return. The price quoted will be per package and may vary on address location. The cost of return by our carrier will be deducted from any refund of non faulty products. Non faulty products returned must be in original packaging, unopened and suitable for re-sale.• Returned goods must have RMA reference number supplied by us when contacted, along with details of customer name, address, telephone number and reason for return enclosed. What we will refund:• (Non faulty products) Full sale price charged for product only, subject to the above conditions being met.• (Faulty products) Product exchange if possible will be offered or a full refund including delivery charges if returned within 30 days of receipt. Big Red Warehouse definition of faulty product is a product with a manufacturing defect. Your statutory rights will remain unaffected. Items sold on Ebay Auction: Bigredwarehouse will not accept returns on items sold on Ebay auction unless the item is faulty due to manufacturing. If the item is faulty an exchange will be offered. If an exchange item is not available a refund will be offered and may be subject to wear and tear deduction.