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Details about  How to Run a Great Hotel - Enda M. Larkin NEW BOOK

How to Run a Great Hotel - Enda M. Larkin NEW BOOK
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Item specifics

Condition:
New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller's ... Read moreabout the condition
Author:

Enda M. Larkin

Publication Year:

24/07/2009

Subject:

Management, Business, Economics & Industry

Format:

Paperback

Subject 2:

Industrial Studies: General

Language:

English

ISBN:

9781845283469

Detailed item information

Description
Based on the premise that being good is just not good enough in the competitive environment, this title is suitable for hotel owners and managers who want to achieve lasting business success through a root and branch review of key business processes.

Key Features
Author(s)Enda M. Larkin
PublisherConstable and Robinson
Date of Publication24/07/2009
Language(s)English
FormatPaperback
ISBN-101845283465
ISBN-139781845283469
GenreIndustrial Studies: General

Publication Data
Country of PublicationUnited Kingdom
ImprintHow To Books Ltd

Dimensions
Weight590 g
Width171 mm
Height246 mm
Spine20 mm
Pagination246

Description
Table Of ContentsAcknowledgements; Foreword; Preface; Introduction; Theme 1 - Define Direction; Chapter 1. What is a strategic map and how can it help you to achieve excellence?; Chapter 2. How can you create a strategic map for your hotel?; Chapter 3. How can you measure the impact of your strategic map over time?; Theme 2 - Lead to Suceed; Chapter 4. What does leading people actually involve?; Chapter 5. How can you improve leadership effectiveness at your hotel?; Chapter 6. How can you measure leadership effectiveness over time?; Theme 3 - Engage Your Employees; Chapter 7. What does engaging your employees actually involve?; Chapter 8. What can you do to more fully engage your employees?; 9. How can you measure employee engagement levels over time?; Theme 4 - Captivate your customers; Chapter 10. What is SERVICEPLUSONE and why is it important?; Chapter 11. How can you attain SERVICEPLUSONE at your hotel?; Chapter 12. How can you measure the impact of SERVICEPLUSONE over time?; Make it Happen; Theme 1 - Define Direction; Theme 2 - Lead to Suceed; Theme 3 - Engage Your Employees; Theme 4 - Captivate Your Customers; Looking ahead; Tools and Resources; Index.
Author BiographyEnda Larkin was born in Dublin, Ireland and has over 25 years experience in the hotel industry having held a number of senior management positions in Ireland, UK and the US. In 1994 he founded HTC Consulting (www.htc-consult.com) which specialises in working with enterprises in hospitality and tourism and since that time has led numerous consulting projects for public and private sector clients throughout Europe and the Middle East. He holds an MBA from ESCP-EAP Paris, a BSc in Management from Trinity College Dublin and a Higher Diploma in Hotel Management from Dublin College of Catering. He currently lives in Geneva, Switzerland and is a member of the Institute of Hospitality. He may be contacted at info@htc-consult.com.

Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.

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ISBN-10: 1845283465

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Arkwright Books
VAT number: GB 993855749
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