Please read all the details below and add us to your favourite sellers.
Any questions will be answered during office hours monday to friday, please contact us through eBay messages first rather than telephoning us directly.
If you do have any problems with your purchase, please get in touch with us before leaving feedback. We want our customers to be happy with their items and will always try to sort out any problems for you.
We do not have a 'buy it now' price on our auction style items, so we will not end these auctions early.
If an item is listed as 'collection only', we may be able to arrange Parcel Force delivery for you depending on the size and weight of the item but we will not and do not have the time to book other courier companies.
All our items are posted by Royal Mail, so we have to adhere to their size, weight and price guides. We will use recycled packaging when possible, we keep our prices as low as possible and do not try to profit from postage costs. Please also remember eBay takes a 10% commission fee from our p&p costs.
Items listed as 'spares or repair' or as 'untested' are items that are faulty or simply that we can't test at our warehouse, so please bid accordingly.
Collection is available for all sold items (drop in anytime Monday to Friday 9.30am-4pm) from our warehouse:
eBay Department, Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JR.
Cash or card accepted on collection, paypal payment in advance of collection is fine too.
Feel free to arrange your own courier, this would be at your own risk. We can print any courier barcode labels for you.
The courier must know what item they're collecting and for whom when arriving for collection, as we have lots of items being collected every day.
Please advice us which courier will be collecting your item, when and if the item needs packing.
With a little notice we can arrange delivery to any of our local charity shops in East Hertfordshire free of charge which would be the only option for Saturday collection, please check our Isabel Hospice website to see which shop suits you best and let us know. Your items must be paid for by paypal in advance for this option.
Payment within 7 days & collection within 10 days please.
Paid items that are not collected within 8 weeks unless agreed will be relisted.