IBM Printer Cash Drawer Cable 0.52m 41J8961

Section 1: Returns All transactions entered into by 3B-IT Ltd with the *consumer are subject to the Consumer Protection (Distance Selling) Regulations 2000. This states that the buyer has the right to cancel the contract and that such cancellations must be notified in writing to the seller within a period of 7 working days from date of receipt of goods. *Consumer is defined as a customer making a purchase for their own personal use. Purchases made on behalf of a business (Public or Private) are not covered by the distance selling act. Please follow the below procedure to return your goods: (1) Email sales@3b-it.co.uk and request an RMA form (2) Once an RMA number is issued the product must be returned to us within 14 days. Please ensure that you include a copy of your original invoice or packing slip with your return and that the RMA number is clearly visible (please do not mark or apply labels directly to any product or product packaging as this may effect it’s resale value) (3) Return the product in its original sealed packaging and in an undamaged, resellable condition. Please also ensure that you include any manuals, components and other associated literature (if applicable). (4) Please note that refunds will not be made in relation to products that we determine have not been returned in an undamaged and resellable condition. (5) Please note that you are responsible for all return postage and shipping costs. We recommend you send your package by registered post or courier with sufficient insurance to cover the value of the goods. We cannot accept any liability for goods that are damaged in transit. If you would like us to collect the goods from you a charge will be made depending on the size of the product. (Minimum £15). Section 2: Defective and Damaged Products (a) Damaged in transit Should you receive a product which is damaged on arrival it must be reported to us within 48 hours of receipt and the delivery note should be signed stating that the product has arrived damaged when the product is returned. Please request an RMA form as detailed above. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. (b) Dead on Arrival (D.O.A.) If your items are faulty on arrival or develop a fault within 30 days from their invoice date please complete an RMA request form following the procedure detailed in Section 1 above. Once we have received the faulty items back into our warehouse and verified the fault, we'll issue a replacement or full refund to you via your original payment method. If your returned item is tested and found not to be faulty we will return the item to you at your expense. In some cases the manufacturer will offer an onsite warranty with next business day response. In these instances it is often best to invoke the warranty as an engineer will be able to diagnose and repair the fault onsite.