1x EU keyboard case f. Macbook
We are very friendly and will try to sort out any reasonable request as quickly & efficiently as possible. You can only contact us through ebay messaging system simply go to the "Questions and answers about this item" tab which is placed at the very bottom of the listing page and we will reply as quickly as humanly possible. Don't forget to include as many details about your enquiry as possible! We will reply as soon as we have the answer to your query - usually within 24 to 48 hours.
Returning Goods: All goods are new unless stated otherwise.
Any item whether damaged, faulty when received or just not suitable for your requirements should be returned to us within 30 days of receipt with a copy of your invoice for reference please. The address to send any items back, with a copy of the original paperwork, is:
PO BOX 694
Return postage is non-refundable.
Please contact us before returning items, as it may not always be necessary.
We hope that you're pleased with your purchase from our shop; however we do understand that occasionally, you may need to return goods to us for various reasons. The first thing to do is to always contact us immediately. We will endeavour to reach your satisfaction.
We offer a 100% refund to customers who wish to return their item within 30 working days of receiving it. We will not deduct any postage costs or any restocking fees we have incurred. However, the item will only be refunded under the following conditions:
(a)The goods have not been in your possession for more than 7 working days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays). Since dispatch is for the next working day, we will assume that the product has reached you the following working day.
(b)The goods are unused and packaging is intact.
(c)You tell us in writing via ebay messaging system or the online returns tool that you wish to cancel your order. Thereafter follow the instructions given.
Upon contacting us we will give clear instructions to customers on how to return an item. Refunds will be processed within a maximum of 48 hours of receiving the goods. Postage and packaging costs for returns lie upon the customer unless stated otherwise or special arrangements are made. We can only refund or replace items we actually receive. To guarantee receipt please return the item(s) by a "signed for" service; this will provide you with a proof of delivery.
Please note that our Returns Policy does not affect your statutory rights. You can get more information about your statutory rights from Consumer Direct (www.consumerdirect.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
Please send your returns to:
PO BOX 694
Warranty: We strongly urge customers to read the product details thoroughly before committing to buy. This will save them and us time and hassle due to disappointment. We have two standard warranty types:
1. 28 Day Warranty
2. 12 Month Warranty
All our stock comes with a 28 day warranty unless otherwise stated in the description.
Our 28 day warranty covers manufacturing defects only. This excludes any damage caused by the user. If a manufacturing fault arises within the first 28 days of purchase, please contact us immediately and we will act accordingly. Please note, that once a fault is approved by us, we will NOT refund the amount of the item, however, send out a replacement.
Where an item is eligible for a 12 month warranty, it will cover manufacturing defects only. This warranty excludes any damage caused by the user. If your item develops a fault due to a manufacturing defect during the first 12 months of purchase we strongly recommend that you contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. Alternatively you can contact us directly and we will be more than happy to assist.
Payments: We accept the following payment types:
Paypal: This is the best method of payment for customers. Please use eBay’s checkout facility and send payment to our PayPal account. For more information about the PayPal incentives for buying online, please visit the PayPal website. Please note that paying by eCheque through PayPal can delay the shipment by up to two weeks while payment clears through the PayPal system. Please consult the PayPal website for further details about eCheques.
Shipping: Once payment is received, we will immediately process your order. All orders are dispatched within a maximum of 1-3 working day. Once dispatched, a confirmation email will be sent to you via eBay. Delivery time and cost of shipment varies from one region to another.
UK Delivery: All the goods are sent via Royal Mail.
Europe: We use Royal Mail Airmail service to send to European states. Please allow 8-14 working days to receive your goods.
Worldwide: We use Royal Mail Airmail service to send goods worldwide. Please allow 10-16 working days to receive your goods.
Therefore, if for any reason you do not receive your item please let us know with no delay. We will investigate the matter immediately.