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Service Management – ITIL® 2011 Copy

ITIL 2011 Edition Copy

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Ended:
02 Aug, 2012 11:16:23 BST
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Language: English

RRP £299


Please note: these ebooks, unlike others available, are free from permission restrictions (i.e. print, copy).

These items are available for dispatch either on cd format or via a file sharing facility. Should the file sharing option be selected you will be refunded the full P&P.


Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.

ITIL is based upon a lifecycle approach and the core guidance consists of five publications each representing a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services.

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.

The 2011 Editions of the ITIL lifecycle suite consists of:

  • 'ITIL Service Strategy'

  • 'ITIL Service Design'

  • 'ITIL Service Transition'

  • 'ITIL Service Operation'

  • 'ITIL Continual Service Improvement'.

The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organization's service management offering continues to provide measurable value to the business. The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes.

This copy of the suite of titles offers considerable costs savings against purchasing all five titles individually (£425.00).

PDFs allow for easy access while you're on the move:

  • Single user

  • Non-networkable

  • Downloadable PDFs: searchable with a bookmarking function.

Key features:

The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Terminology has been clarified and made consistent across the publications and the ITIL glossary.

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