After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Terms and Conditions
These terms and conditions set out the basis on which you can use our website and place orders for items from TinyGemz. By ordering goods from TinyGemz you are deemed to have understood and accepted these terms. The supplier of the goods featured is TinyGemz Limited Registered office 19 Herons Way, Thatcham, Berkshire, RG193SR . Registered number 7611083 (England & Wales).You may contact us at this address or by email Sales@tinygemz.com or call us on 01635 872385 or 07788418975. Please leave a message and contact number and we will return you call.
Changes to Terms and Conditions
TinyGemz reserves the right to make changes to this Agreement and other policies contained within our Store.
The copyright and other intellectual property rights in all material on this Store are owned by us or our licensors and must not be reproduced without our prior consent.
No part of this Store may be reproduced without our prior written permission.
Payments and Security
Hassle-Free Returns (Non Personalised)
You may of course return any items purchased from TinyGemz (Excluding personalised items made to order) within 14 days of the purchase date. To do this please send an email to Sales@TinyGemz.com enter your Name, Full Address, Postcode and your order number. All goods must be unused and in their original packaging, orders returned without following this procedure may not be refunded. Returns costs are at your expense.
Hassle-Free Returns (Personalised Items)
Personalised items can only be returned if faulty or miss spelt and the original spelling on the customers order is correct. Should this happen Please contact us at Sales@Tinygemz.com with your reason for return, Name, Address, and Order Number. We will endeavour to contact you to arrange your return. Postage for returns in the instance of faults of miss spelling by TinyGemz will of course be covered by TinyGemz. All goods must be unused and in their original packaging, orders returned without following this procedure may not be refunded.