Returns policy All undamaged, unopened items in original packaging can be returned for a full refund* within 7 days, as part of our 'No Questions Asked' Returns Policy**. Important: Orders can be cancelled before they have been paid for or shipped out, however once an order is paid for, it is normally shipped out within 24 hours. Whilst we will try our best to stop it from being shipped, we can not guarantee it. Always retain a proof of postage when returning an item to us as we cannot accept responsibility for items we do not receive. Damaged goods Please ensure all items are inspected for damage on delivery. If the item is damaged please sign for it as “Damaged” If you sign for the goods in 'Good Condition' we will not be able to process a claim. Please keep all packaging in case of inspection. If you receive a faulty/damaged product please send us an eBay message or phone 07843 807351 and we will do our best to resolve the problem as quickly as possible. Your legal rights are not affected by this policy. * Note: Please be advised that mss_diy13 will not cover any postage costs for returned products. These costs must be covered in full by the purchaser unless the product suffers from a manufacture defect. **following conditions apply: -- Item(s) are returned within 7 days of receipt -- Item(s) are returned in brand new and resalable condition with original packaging -- Accompanied by order receipt.