You may return any “Stock” product to us within 7 days from receipt of signature, for a full refund less original delivery cost
providing it is unused, undamaged and returned in its original packaging. The return postage will be the customer’s responsibility
and they will need to send all items recorded delivery as signature will be required. Please note that JBPM Online Limited shall not
be liable for any losses, costs, damages, charges or expenses caused by the customer returning goods.
This returns policy does not apply to altered, personalised or made to order items, and is the customer’s responsibly to make sure
these are correct and required before ordering. If a refund or exchange is required, it will only be for current goods value and
exclude any delivery charges JBPM Online Limited has incurred, unless it is JBPM Online Limited mistake or supplied faulty goods.
Cancellation of Order
You may cancel an order at any time before payment. If a “made to order” or “personalised” item has been processed and reached
production, if cancelled the customer will be responsible for any production, material or labour cost incurred to date.
We will endeavour to delivery your goods for the cost our system has charged you / you have paid. We will try and deliver this via a
different methods, such as Royal Mail to keep it within the charged price. But if this cannot be achieved, you (the customer) will be
responsible to the additional cost / fee.
It is our company policy to dispatch all orders within 1-3 working days if “Stock” or “Off the Shelf Items”, but there are certain
products which are made to order and in these cases delivery may be more than 3 working days. Please allow up to 10 working
days for any “Personalised or made to order” products.
JBPM Online Limited Returns Policy
UK Mail Delivery Zones with Postcodes
Zone A Zone B Zone C Zone D Zone E
All post codes in DD AB 31 to AB 38 HS Republic of
England, Wales DG AB40 to AB 56 IV 41 to 49
& Main Land
EH IV 1 to 28 IV 51,55 & 56
FK IV 30 to 32 KA27 & 28
G IV 36 & 40 KW 15 to 17
KA ( except KA27 &
IV 52 to 54 PA 20
KY, ML IV63 PA 41 to 49
TD KW 1 to 14 PA 60 to 78
AB 1 to AB 16 PA 21 to PA 38 PH 42 to 44
AB 21 to AB 25 PH 4 to PH 41 ZE
AB 30 PH 49, PH 50 Isle of Man (IM)
AB 39 Northern Ireland
PA 1 to PA 19
PH 1 to PH 3
JBPM Online Limited Returns Policy
Goods are delivered via our Couriers or Recorded delivery and will require a signature on receipt (in most cases). If delivery has to be attempted more than twice due to the recipient not being in to receive the goods, a second delivery charge may be made. Furthermore, if the recipient requires a delivery to be redirected, a second delivery charge may also be incurred. If the goods are returned to JBPM Online due to a non-delivery (i.e. wrong address, rejected receipt, an additional minimum delivery charge of £6.95 plus VAT will be charged on all orders to resend on a next day courier. Orders heavier than 20kg or outside of UK Mainland (deemed as per our courier rates) may be subject to an additional delivery surcharge.
The Delivery Charge amount will be shown separately at the checkout and VAT added.
Non Delivery, Losses or Damage in Transit
Please note that JBPM Online Limited shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact JBPM Online Limited immediately with your concerns and we will take appropriate action. You must keep the original packing in case you have any reason to return your purchase.
JBPM Online Limited will not be under any liability whatsoever in the event that www.jbpm.co.uk/gassafe is prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond the control of JBPM Online Limited.
Risk and Ownership
Ownership of goods remains with JBPM Online Limited until payment for the goods has been received in full, once the goods has been passed to the customer, at the delivery address supplied; it will then be the customer’s ownership.
JBPM Online will acknowledge any complaint submitted in writing and do everything we can to put it right. We aim to provide a high standard of customer service.
Trademarks and Licenses
JBPM Online Limited is a Licensee of the Gas Safe Register. All trademarks, service marks and trade names are the property of their respective owners.