Our improved delivery options are Standard and Express, these orders are shipped using Royal Mail.
Delivery Charges & Estimated Delivery Lead Times (All delivery times quoted are from time of payment)
- UK Standard £2.99 (3-5 working days*)
- European service £7.99
- Worldwide service £11.99
SurfSnow is an online surf wear, snowboarding wear and action sports shop which celebrates the beauty of the landscapes in which we carry out our favourite action sports. We believe in offering the best surf and snow brands and products at the very lowest prices with the very best customer service.
As surfers and snowboarders we are lucky enough to take part in the sports we love in some of the most beautiful, evocative and breathe taking landscapes on earth. Whether it's the awe inspiring power of the oceans or rugged calm and majesty of the mountains, surfing and snowboarding gives us the opportunity to enjoy and experience these incredible environments at first hand. Unfortunately for the majority of us, the ride has to end at some point and this generally means that we're back in our offices, classrooms, cars or kitchens daydreaming of the next time we can dust off our board and head for the surf or slopes.
The SurfSnow range of surf wear and snow wear combines some of the world's biggest, most trusted and renowned action sports brands with niche manufacturers offering innovative, original products with a new perspective on old favourites.
Mainstay surf and snow brands such as Quiksilver, Animal, O'Neill and Roxy offer products with a reputation for quality in design, material and construction that has been built over decades of life at the front line of the surfing and snowboarding communities. From the fledgling years of a quietly evolving passion to the explosion of surf and snowboarding culture on the wider public, these brands have always remained true to their roots, producing products that are 100% designed with the surfer or snowboarder in mind but that are equally at home on the city streets.
SurfSnow also offer a range of products by up and coming and niches brands that allow the consumer to expand their tastes away from just the big boys and perhaps try something a little bit left field. Brands such as Nooka, Paul Frank, Famous SAS and Drunknmunky produce products with designs that only come from a seeing and thinking about things differently, experimenting with innovative materials and not being constrained by the influence of mainstream fashion. The result is products that look and feel great, are always engaging and exhibit the ethos of a small team of focussed individuals with a singular vision.
SurfSnow is dedicated to offering the lowest possible prices across our entire range of surf wear, snow wear and action sports brands. By cutting our margins as thin as possible we can offer products from renowned brands such as Converse, Diesel, Eastpak, JanSport, Bolle and Zoo York prices significantly below the RRP which makes SurfSnow the cheapest place to get hold of your surf and snow wear.
SurfSnow also pride ourselves on our customer service with same day dispatch for orders received before 3pm Monday to Friday and staff that are happy to discuss your requirements and answer your questions whether you require product information, details on delivery times, or updates on the status of your order.
SurfSnow operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from this website, you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 14 days will be accepted at the managers discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 15% administration charge. We will not accept returns for underwear, swimwear, headphones or jewellery.
To arrange a return please follow the guidelines below:
Login to your account
Your previous orders will be displayed.
If the order is eligible for return there will be a 'Return an Item' link. Click the link
On the form below please let us know the item you are returning and the reason for the return.
We will review your request and email you when we are ready to accept your return. We will send you an RMA number to include on the package and the return address.
It is your responsibility to cover charges to send items back to us. However there are some exceptions to this rule. We have listed who needs to cover the charges for each circumstance below:
Incorrect item ordered (customer's fault) - Customer to cover charges.
Incorrect item received - We will refund returns charges up to the value stated below.
Faulty or damaged item received - We will cover charges up to 14 days up to the value stated below. After 14 days the customer will need to cover the charges.
Item not suitable - Customer to cover charges.
To receive a refund of your return costs where appropriate, a copy of your post office receipt must be mailed or emailed to us. We cannot refund charges without proof of costs. The maximum amount of postage we will refund are as follows:
- UK orders. Items valued up to £60 - £2.50
- * UK orders. Items valued £60 - £100 - £3.50
- * UK orders. Items valued over £100 - £5.50
- * Overseas orders. Items valued up to £0 - £4.50
- * Overseas orders. Items valued over £0 - £7.50
The above charges are the maximum we will pay for one return to ensure the most appropriate postage method has been used.
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