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Return policy details
Items can be returned within 30 days after you receive the item as long as the item is unopened and in a sellable condition. Should you wish to return an item please contact customer services to obtain a returns reference number. When returning the product, please include your order number, reference number and reason for the return. Please note if you are returning an item due to a change of mind, you will be responsible for the return costs. Contact: firstname.lastname@example.org.
If you receive an incorrect item or the item is damaged on receipt (excluding packaging) please contact customer services and we will send you a freepost returns label (UK orders only) to return the item free of charge. On receipt of your item we will either send a replacement or issue a full refund. For international orders, please pay the postage to return the item and we will refund such costs on receipt of the returned item.