If your shoes are faulty, or we have sent the wrong product, you will be entitled to a no-cost replacement or refund.
If you wish to exchange the shoes for a different pair, or do not wish to keep them, then you may return them. You will be liable for the shipping charges for any returns except where the goods are faulty or we have sent the wrong item.
RETURNS / EXCHANGES
The receipt enclosed with your order acts as your returns and exchange note. Please keep it safe. If you are returning any order, whether for a refund or exchange, you must enclose the receipt. Failure to do so may result in delays in refunding or exchanging your order. Kindly return the item to the address shown on the receipt, together with the receipt itself. Please write in the box at the bottom of the receipt, letting us know the reason for the return and stating clearly what you would like us to do when we receive your returned item (e.g. issue refund, replace with different size, etc.). Include your current e-mail address and mobile number, as this will allow us to contact you quickly if there are any problems.
If you request a refund, the value of the item plus initial shipping will be refunded to the PayPal account used for the purchase. For Returns made outside the Distance Selling Regulations, we will refund the value of the goods returned to us at the price you purchased them. If you request an exchange please state which size you require and if you choose a different item please let us know the manufacturer's code, our code, a brief description and the size. If the exchange is cheaper in price then we will refund the difference, if the item is more expensive then we will contact you to request payment. All exchanges will be shipped at the following subsidised prices:
UK: No Charge
EU: £ 7.50
Non EU: £ 12.50
(Payment for shipping charges can be made via PayPal only)
If your shoes are faulty or we have delivered the wrong product, you will be entitled to a no-cost replacement or refund, including shipping costs where applied.
PLEASE NOTE: Returns and exchanges will only be accepted if the goods are in the same perfect condition as delivered, complete with tags attached, tissue packing paper, the box undamaged and the shoes unworn. Boxes, when being returned, must not be taped in any way. Any damage or sign of wear to the returned item may result in an exchange or refund being refused, with the cost of returning the item falling to the customer. We regret that expresstrainers.com does not offer a free returns service, however we would suggest when you return your order you do so with a recognised postal operator or carrier, as the order is your responsibility until it arrives back at our central warehouse. Where possible, ask for a service that is "tracked" and ensure you parcel is adequately covered for compensation in the unlikely event of your parcel going missing.
We aim to process returns and exchanges within 5/7 days of the goods being received back at our central warehouse. Please allow up to 14 days for your exchange or refund to be completed in busy times.
DON'T FORGET TO ENCLOSE THE RECEIPT IN YOUR RETURN PACKAGE
If you have mislaid your receipt, simply enclose with your returned item with a covering letter showing your full name, address, contact telephone number and email address, together with your requirements, and send to:
EXB, Unit 89
North East BIC
SR5 2TH, UK
ALL PAID ORDERS RECEIVED BY 14.00 ON A WORKING DAY WILL BE DESPATCHED THE SAME DAY.
TRACKING YOUR DELIVERY
The despatch details you receive show the dispatch date, the carrier and the tracking reference. In the case of most deliveries, track the delivery progress of your order by going to the Royal Mail Track & Trace web page and entering the tracking reference.
In the event of dispatch via a carrier other than Royal Mail, a similar tracking facility will usually be available via the carrier's web site.
Our carriers will normally attempt to deliver your order during their working hours, typically 09.00 to 18.00 Monday to Friday (excluding Bank Holidays). If there is no one available to receive the delivery, the carrier will leave a card explaining what has happened. Sometimes the carrier may attempt to leave the parcel with a neighbour, otherwise it is likely to be sent to a local post office, sorting office or carrier's depot.
If you have questions about, or are experiencing difficulties with your order, please contact us or telephone our customer support team on 0191 516 6824. Please remember to tell us your name, post code, order number, contact details and the nature of your problem. We will endeavour to resolve the issue as a matter of urgency.
DELIVERIES TO THE UK
to mainland UK addresses usually takes 1-3 working days and generally costs £4.99 or less for 1 item. If more than 2 items are ordered, you will receive a discount (combined shipping) for every extra pair ordered. Deliveries to the Islands and some remote areas of the Scottish Highlands and Islands may take longer.
We regret that for overseas sales we can only deliver to the address at which your Paypal account is registered.
Delivery to Jersey, Guernsey, Alderney and Sark costs £4.99 and normally takes up to 3 working days from date of dispatch.
EUROPEAN UNION COUNTRIES
Deliveries to most Member States of the EU normally takes up to 4/5 working days (working days being Monday-Friday) from the date of despatch, and more remote locations can take up to 7-10 working days at a cost of £9.99 for the first item plus £4.99 for each additional item.
OTHER OVERSEAS DESTINATIONS
Orders for destinations other than the United Kingdom and EU Countries cost £14.99 for the first item plus £7.50 for each additional item and can take from 10 to 14 working days (Working days being Monday-Friday) to arrive. Please note that orders for these countries may be subject to import duties, taxes or clearance charges, which are the customers responsibility. The policy regarding these charges will vary from country to country. If you are unsure about whether or not duty will be applied to your purchase on importation we recommend that you contact your local customs office before placing your order.
To check your order status, just check on ebay under the purchase history tab. An email will also be sent with tracking details so you can track your order.
If your order is incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact us via the contact page or refer to the receipt which you receive with your order which has a comprehensive itinerary of returns and exchanges or alternatively by phone on 0191 516 6824.
VAT will be charged on all orders to EU destinations and is included in the price displayed.
We regret that we only accept PayPal for purchases made on eBay.
Welcome to the expresstrainers.com ebay store terms and
conditions for use. These terms and conditions apply to the use of this Website
and by accessing this Website and/or placing an order you agree to be bound by
the terms and conditions set out below. If you do not agree to be bound by
these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions
relating to these terms and conditions please contact our Customer Service
Representatives by e-mail, or call us on our main telephone number between
9am-6pm. Please note that all calls to our Customer Services Representatives
will be charged at the local rate ((Other network charges may vary) and may be
recorded for quality monitoring and training purposes).
"Conditions" means these terms and
conditions and the Special Conditions; "Product" means a product
displayed for sale on the Website; "Product Description" means that
part of the Website where certain terms and conditions in respect of the
individual Product are provided; "Special Conditions" means the terms
and conditions in the Product Description.
You agree not to
impersonate any other person or entity or to use a false name or a name that
you are not authorised to use.
You agree fully to
indemnify, defend and hold us, and our officers, directors, employees, agents
and suppliers, harmless immediately on demand, from and against all claims,
liability, damages, losses, costs and expenses, including reasonable legal
fees, arising out of any breach of the Conditions by you or any other
liabilities arising out of your use of this Website, or the use by any other
person accessing the Website using your shopping account and/or your Personal
Purchase of products
We will take all
reasonable care, in so far as it is in our power to do so, to keep the details
of your order and payment secure, but in the absence of negligence on our part
we cannot be held liable for any loss you may suffer if a third party procures
unauthorised access to any data you provide when accessing or ordering from the
Click here to find out more about our Refund policy
which is incorporated into these Conditions.
Contract creation and electronic contracting
The technical steps
required to create the contract between you and us are as follows
You place the order for your products on eBay by
pressing the Buy It Now order button at the end of the checkout process. You
will be guided through the process of placing an order by a series of simple
instructions on eBay.
send to you an order acknowledgement email detailing the products you have
ordered. This is not an order confirmation or order acceptance from Express
As your product is shipped from our warehouse we
will send you a despatch confirmation email.
Order acceptance and the completion of the
contract between you and us will take place on the despatch to you of the
Products ordered unless:
- We have notified
you that we do not accept your order
- You have cancelled
it in accordance with the instructions in "Change or Cancel an order"
- You have made any
attempt to interfere with the ordering or payment process.
Non-acceptance of an
order may be a result of one of the following:
product you ordered being unavailable from stock.
Our inability to obtain authorisation for your
The identification of a pricing or product
You not meeting the eligibility to order
criteria set out in the main Terms & Conditions.
We believe an attempt has been made to interfere
with the ordering or payment process.
The contract will be
concluded in English.
The details of your specific contract will not be filed by
Express Trainers. If you do require any information regarding orders you have
placed with Express Trainers please write to us at the following address:
EXPRESS BRANDS LTD
Unit 89, North East BIC,
Please note that you
are entitled to cancel this contract if you so wish provided that you exercise
your right no longer than eight working days after the day on which you receive
If you wish to
exercise your right to cancel this contract after your order has already been
despatched please follow the procedure set out in our Returns procedure.
Each Product purchased is sold subject to its Product
Description which sets out additional Specific Conditions related to that
Product including, without limitation, terms and conditions concerning
estimated delivery dates and times, warranties, after-sales service and
We will take all
reasonable care to ensure that all details, descriptions and prices of Products
appearing on the Website are correct at the time when the relevant information
was entered onto the system. Although we aim to keep the Website as up to date
as possible, the information including Product Descriptions appearing on this
Website at a particular time may not always reflect the position exactly at the
moment you place an order. We cannot confirm the price of a Product until your
order is accepted in accordance with our Order acceptance policy.
In accepting these
Conditions you agree to provide Express Trainers truthful and accurate
information and act in accordance with the Licensing Act of 2003.
3. Any consequential
loss suffered as a result of not being able to use the product, or any loss
other than the repair and/or the replacement cost of the product.
General Intellectual property and right to use
You acknowledge and
agree that all copyright, trademarks and all other intellectual property rights
in all material or content supplied as part of the Website shall remain at all
times vested in us or our licensors. You are permitted to use this material
only as expressly authorised by us or our licensors.
You acknowledge and
agree that the material and content contained within the Website is made
available for your personal non-commercial use only and that you may (if
necessary to make a Purchase) download such material and content onto only one
computer hard drive for such purpose. Any other use of the material and content
of the Website is strictly prohibited. You agree not to (and agree not to
assist or facilitate any third party to) copy, reproduce, transmit, publish,
display, distribute, commercially exploit or create derivative works of such
material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a
lawful manner. You agree to comply with all applicable laws, statutes and
regulations regarding the Website and any transactions conducted on or through
While we will use reasonable endeavours to verify the
accuracy of any information we place on the Website, we make no warranties,
whether express or implied in relation to its accuracy. The Website is provided
on an "as is" and "as available" basis without any
representation or endorsement made and we make no warranties of any kind,
whether express or implied, in relation to the Website, or any transaction that
may be conducted on or through the Website including but not limited to,
implied warranties of non-infringement, compatibility, security, accuracy,
conditions of completeness, or any implied warranty arising from course of
dealing or usage or trade.
To the fullest extent
permissible under applicable law, we disclaim any and all warranties of any
kind, whether express or implied, in relation to the Products. This does not
affect your statutory rights as a consumer, nor does it affect your Contract
We will not be
liable, in contract, tort (including, without limitation, negligence),
pre-contract or other representations (other than fraudulent or negligent
misrepresentations) or otherwise out of or in connection with the Conditions
any economic losses (including without
limitation loss of revenues, profits, contracts, business or anticipated
any loss of goodwill or reputation; or
any special or indirect losses suffered or
incurred by that party arising out of or in connection with the provisions of
any matter under the Conditions.
Nothing in the
Conditions shall exclude or limit our liability for death or personal injury
resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void
or for any reason unenforceable, then that provision shall be deemed to be
severable from the Conditions and shall not affect the validity and
enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any
proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as
separately applying and surviving even if for any reason one or other of those
provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any
changes to these Conditions must be in writing and signed by both parties. In
this way, we can avoid any problems surrounding what Express Brands Ltd and you
are expected to do. You confirm that, in agreeing to accept the Conditions, you
have not relied on any representation save insofar as the same has expressly
been made a term of these Conditions and you agree that you shall have no
remedy in respect of any representation. Your Statutory Rights are not affected
by these terms and conditions. Nothing in this Clause shall limit or exclude
our liability in respect of any fraudulent or negligent misrepresentation
whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in
accordance with the laws of England and you irrevocably submit to the exclusive
jurisdiction of the courts of England.
The registered company address of
EXPRESS BRANDS LTD
2 LONGROOD ROAD