We want you to be happy with your purchase, so we offer a 14 Days From Receipt No Quibble Returns Policy.
If for any reason you are not 100% satisfied with your purchase from The Pattern Palace, just let us know by using the contact member form.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The contract begins when you place an order via this website and pay for us to send you specified goods. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. an e-mail sent to email@example.com). You may use the model cancellation form found at http://stores.ebay.co.uk/The-Pattern-Palace/Optional-Cancellation-Request-Form.html but this is not required.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.