After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We are more than happy to exchange goods that are not suitable. All we ask is that you notify us of your request and return the items to us, unused, in their original packaging, along with a note detailing what the goods are to be exchanged for. We also ask that you send £2 to cover the cost of the returns postage. This can be invoiced to you directly through PayPal if required.
For your own security we recommend that items are sent via Recorded Delivery or other such tracked and insured shipment as we cannot be responsible for items that are lost or damaged in transit, or fail to be delivered to us at all.
Please ensure that all requests for exchanges are made, in writing, within 7 working days of receipt of the item.
Where the specific item you require is not available for exchange we may contact you with details of what we feel is an equal or better alternative. However we will never supply this product to you without prior consent.
We are not able to offer exchanges or refunds on food items or custom produced items.
You are entitled to cancel your order if the goods have not yet been dispatched, we will refund the cost of the order and any delivery charge.
You can return products (except for those marked as exceptions) for a refund if you are not happy with your purchase. You must notify us in writing within 7 days of receipt of the item(s). You must then return the item(s) to us within 10 working days of notification. The cost of returning the item(s) is at your expense and we reserve the right to recover our postage costs for any item sent post free.
You have a legal ‘duty of care’ to take care of any goods sent to you and all returned products must be in their original packaging, with instructions and all parts included, in a fully resaleable condition. Items must not have been used or assembled in any way. We reserve the right to refuse a refund on any item not deemed to be resaleable or if any of the above terms have been breached.
Please include your eBay ID and/ or sufficient information with the item(s) you are returning; without it, we may not be able to process your refund.
Your refund will be processed within 5-7 days from the date the goods are received into our warehouse.
All returns to be sent to:
Graham Weigh Cycles
3/5 Chester Road East
The parcel and its contents are your responsibility until they are received at our warehouse – therefore we recommend you use a registered postal service and retain proof of postage. Graham Weigh Cycles is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in good enough quality transport packaging to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resaleable condition.