After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Ascot shoes ltd makes every effort to provide you with an enjoyable online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with.
However, if you would like to return an item that is unworn, untampered with and in a resalable condition we will happily offer you a refund or an exchange within 28 days of receipt.
If you are a UK customer we will pay the exchange delivery cost to you, however if you are an international customer and would like an exchange, you will have to pay the exchange shipping fees. If this is something you would like to do then please contact us so we can make the arrangements.
Please note that the return delivery cost is the responsibility of the customer, as is the item until we have received it. When posting your item back to us, please place your shoe box in an outer bag or box for protection. Please do not stick stamps or sellotape on the shoe box. We recommend that you send your return back via a tracked service as we cannot be held responsible for goods that get lost or damaged in transit. Please keep your proof of postage until we have notified you that we have dealt with your request.
If you are a UK customer and notify us about returning your item under the Distance Selling Regulations within 7 days of receipt we will refund you the original delivery charge. Anything received outside this time bracket will be a refund of the cost of the shoes only.
Once we have received your item back, please allow 1-3 business days for your request to be processed. We try to process returns the same day we receive them but this is not always possible. We will notify you via email once we have opened your parcel and processed your request. If you have requested an exchange, your new item will be shipped out in the next available post and if you have requested a refund this will credited to the original method of payment you used.
Please note that all returns will be inspected before any request is processed.
If we find your return to be worn, tampered with or in an otherwise non-resalable condition we will not be able to accept them for a refund or exchange and will have to ask you for a postage payment to send the item back to you. To avoid damage to the item while it is in your care please try them on a carpeted floor only and keep away from pets or anything which may cause a strong odour.