(1). For Combine Shipping
If you order more than 2 of this same item (and/or different item) at once, there is possibility of combine shipping for saving shipping cost. Alternatively, please just go ahead to check out and make payment, we will fairly credit back for excessive shipping fee, or send you money request for insufficient shipping fee through PayPal system.
(2). For Receiver Name and Shipping Address
We ship to your PayPal address. If you want us to send to your any other address, please notify us in time. Please make sure that you provide us sufficient and accurate receiver name and shipping address information, we will make your shipping label with the exactly same shipping address as which originated from your PayPal account or your specific notification. It is your own responsibility for any shipping result if you did not provide sufficient and accurate “ship to” details, including not claim your package in time from USA (or destination country) Postal Service, resulting package returned back.
We always try our best to check the sufficiency and accuracy of every buyer's shipping address. If we can find any question for your shipping address, we will contact you immediately, but sometimes it is very hard for us to do that for you, especially for international shipping address. So, again, please double check your “ship to” details when you are checking out.
(3). USA domestic handling time: We usually ship within 1 business day of receiving cleared payment.
(4). For International Buyers, please read following carefully before you decide to order (Including domestic buyers asking for shipping to an address outside USA)
International shipping is complicated. Different country has different regulation. While most foreign countries permit to import our store listing products, some countries' customs may restrict or ban some of the products. Would you please consult your country's customs to see if there is any restriction to the product, before you order, to avoid unnecessary money loss. It is your own responsibility, if your packages are confiscated/destroyed/held/seized by your country’s customs, we do not refund any of your payment.
If we can be aware of your country's restrictions according to our international shipping experience, we will ask you to cancel your order and then refund all your payment. But we cannot guarantee having the awareness of your country’s customs regulation.
It is international buyer’s (or receiver’s) responsibility to pay import tax and any other fee incurred from your country’s Customs or any other organizations, if there is that.
International shipping carrier is USA Postal Service (USPS). This low shipping fee which we collect for international shipping is only for regular postal international shipping service. We can only provide you Customs Form number of your package and evidence of shipment, but it is not a tracking number, without any tracking details. If you want a tracking number (especially for high value products), you can spend additional US$12 cost for extra Register Mail Service, then you can get a Registration tracking number.
We always ship out international order as soon as possible once all the conditions are clear. The international delivery time is variable from anywhere of 2 to 6 weeks, sometimes even longer time, depends on your country’s Customs Checking and Clearance situations, and Postal Service conditions.
(5). Refund and Return Policies:
Conditions accepted for return: We care. We guarantee product's identity, quality, and quantity. If we send you product which does not conform to its described identity, quality and quantity, including shipping damage, we do all our best to remedy, including immediately ship a correct and new one, or offer full return, and 100% money back to you. Would you please check the product immediately when you are receiving the shipping package, and let us know immediately if there is any issue. Any full return subject to our verification and approval first.
Conditions NOT accepted for return and refund: For security and quality assurance purpose, we never re-sell any returned product for any reason. All returned product will be properly disposed. So, once package is shipped out, we do not accept return and refund for so-called “mistake order”, “change mind”, "no efficacy", "bad taste", "ordered too much", “customs prohibited”, “import restriction”.... so, please think about before you order, and if you are not familiar to the product which you are intending to order, we suggest you try to order a smaller packing size first.