We are happy to accept returns within 21 days of the transaction. Items must be returned to us in their original unused condition with tags intact. (Please include your return slip with all sections fully complete). Please note: We do not pay return postage costs and original postage costs are non refundable. We will issue you with a refund to your PayPal account once we receive the item back.

We recommend using a tracked postal service to return items as parcels can go missing in the post. On the rare occasion that a returned item goes missing in the post, we are only able to offer an exchange of the same value if adequate proof of postage is provided. We are not liable to offer refunds for missing items.

On the rare occasion that you receive a faulty or incorrect item, please contact us and return the item following the regular returns procedure. We will refund postage costs for returning the item to us and offer a full refund or exchange as required.

Refunds or exchanges can take up to 3 workings days to be processed once we have received the item back.

Return Address:

Curvylicious
PO BOX 373
Manchester
M8 2BZ

Buyers are not required to ask permission before returning an item, providing these requirements are met.

We have been selling plus size ladies clothing for over 20 years. We offer stylish and trendy items for curvylicious ladies.

We have a wide range of affordable styles to suit every need. Whether you require casual wear or formal dress wear, we have it all.

We aim to provide a friendly and efficient service to all our customers.

New lines are being added weekly to keep up to date with the latest fashion trends. All our garments are of the highest quality so you can buy from us with confidence.

You can contact us via the ‘contact seller’ option. We work office hours Monday – Friday. We aim to respond to messages as soon as possible.

Curvylicious
PO BOX 373
Manchester
M8 2BZ

Tel: 07530553842

Email: curvylicious@hotmail.co.uk

Can I return the item if it doesn't fit?

Yes. If the item still has tags attached and is in an unused condition..We will issue refunds for all items once we receive them back. Refunds will usually be given the same day we receive the item back however, in busy periods please allow up to 5 working days.

We recommend using a tracked service when returning parcels to us as parcels often go missing in the post. Returns slips must be included with all returned items.

What if my item is faulty?

If we send an item that is faulty you can return it back to us for a refund or an exchange. On these rare occasions we do not ask the customer to cover the postage cost of resending the item. Once you send the item back to us, with the tags still intact, we will inspect it and issue the refund or exchange as soon as possible (usually the same working day).

Where do I return the item to?

Please post all returns to:

Curvylicious
PO BOX 373
Manchester
M8 2BZ

Ensure you include the return slip stating which item you are returning and the reason why.

If I buy more than one item, will you combine postage?

We are unable to offer combined postage because we have to comply with Royal Mail weight limits. Please contact us for combined postage for international purchases.

How much is postage to my country?

Our standard postage costs are for mainland UK only. Costs to other countries will vary depending on your location and the weight of the item. For overseas purchases please contact us, prior to purchasing, and state your location and the item you are interested in and we will get back to you with a price.

If I Order Just After 15:00, Will My Item Still Be Dispatched The Same Day?

No. We have a cut-off time of 15:00. If you purchase after this time it will be posted the next working day.

Have you despatched my item yet?

Please check your ebay transaction for the ‘despatched’ symbol. If this is showing it means your item has been processed. You should also get an email from ebay notifying you of this.

What Are The Bust/Waist/Hip Measurements For The Item I'm Interested In?

Our sizes vary slightly however the majority of sizes are fairly accurate but slightly generous. For specific sizes please send us a message including the name of the item AND the size you're interested in and we will get the measurements to you as soon as we can. Please note: this can take a few days.

Where is my item?

We process all our orders with 1 working day of receiving payment and post all our packages via recorded delivery. Therefore you should receive your item in around 2-3 working days for tracked delivery. 2-3 days for first class and 4-6 working days for second class. International deliveries can take around 10-15 working days.

If you haven't received it after this time you can request your tracking number from us to trace your parcel. For parcels that have not been received our policy is to wait 7 days from receiving notification before processing a refund. This leaves enough time for the parcel to be delivered to you or be returned back to us.

Do you have more sizes available?

We relist items at the end of each working day before 6pm. Please check back at this time to see if we have any more. If the size has not been relisted by this time it means we are completely out of stock on that item.