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Returns information If for any reason you are not completely satisfied with any of your purchases, you can request to return/exchange the item(s) within 14 days of receipt. Returns are only accepted in original resalable condition. Returns will not be accepted if worn, de-shaped, de-coloured, misused, washed, or in a non-resalable condition. Please message us before returning the order. The customer is liable for the cost of postage and packaging on any returned items. All our items are sent out with a returns slip, which should be fully filled in and placed in the return bag. If a return/exchange is received by us without a return slip, then we are unable to process the return. If you have misplaced your return card please supply us with the following information; eBay user ID, Full Name, Reason for return. Faulty UK returns For customers in the UK, if the case is accepted as an error by us, we will send out a pre-paid postage bag. Customers must then send the item(s) in the pre-paid postage bag, along with the completed returns slip. Please note: All item(s) which are claimed to be faulty will be checked by our Returns Team, who make the decision if a refund/exchange is granted. If a faulty item request is not genuine or falls outside of the 14 day return policy, then a refund/exchange will not be granted and the item(s) will be returned to the customer. Faulty International returns For international customers, if the item you have received is faulty or if you have received the incorrect size/style of item please email us a picture of the fault or the item to ebayenquiries@maryjanefashion.com . Our returns team will get back to you regarding the returns procedure once they have taken a look at the pictures. Customers are encouraged to take note of the package tracking number, which acts as proof of return. Our Returns Team will respond to your eBay message upon receipt of the return. Return address: Mary Jane Fashion, 32 Chatley Street, Manchester, M3 1HX, UK