3monkeys only accept payment made through Paypal. If you are paying with Paypal eCheque please allow 5-7 working days for Paypal to clear the cheque. Please note we will only deliver to the Paypal supplied delivery address so when you make payment please ensure you are selecting or entering the address you would like the product to be delivered too.

Delivery Information

Q-How long do deliveries take? A-Once we receive payment goods are normally dispatched by the next working day. We aim to dispatch all orders within 2 working days. If the item is sent out via courier this is normally delivered the next working day, some areas are 2 working days. Items dispatched via Royal Mail please allow up-to 5 days for delivery. Q-How will I know when my order has been dispatched? A-Once the item has been picked and packed an automated email will be sent detailing your order and also showing tracking details (if sent via courier). This link can then be clicked on and it will take you straight through to the parcel couriers tracking service. Q-Do you deliver outside the UK? A-Sorry at this stage we only deliver to UK mainland address's and do not sell outside the UK.

You can purchase with confidence from 3monkeys as all product, including refurbished product, is supplied with 12 months return to base warranty. Some new product is supplied with full manufacturer's warranty as detailed in the product manual.

3Monkeys are always committed to providing quality products but we also know that from for many different reasons a return or exchange of an item may be required.

Unwanted Purchase / Change of Mind

• Please contact our customer service team via the returns resolution centre within eBay. You must contact us within 7 days after receipt of the item to advice you wish to return and cancel the order.
• Returned items must be in there original packaging and be complete of all supplied accessories
• The Buyer is responsible for return shipping costs and insurance
• Upon reciept and inspection of the product a full refund will be processed via the Paypal account used for the original purchase. Please allow 3-5 days for Paypal to process the refund

Faulty products within 28 days

If the item has developed a fault please firstly please accept our appologies and contact our customer service team customerservices@3monkeys.com who will look to rectify the problem swiftly. We will offer the following solutions for you to choose from

An advance replacement product. We will ship out a replacement product (stock permitting) and also collect the faulty product. If we do not have stock of the item purchased an alternative replacement may be offered, if the price is different this will be advised by our customer service team who will advise if additional payment required or partial refund amount. Collection and Refund. We will arrange to collect the product and upon receipt at our facility in Swansea, we will inspect and then issue a full refund. Please allow 2 working days for the product to be returned to us and upto 5 days for Paypal to process the refund.

Faulty Product after 28 days

If the item has developed a fault please contact our customer service team customerservices@3monkeys.com. Within the stated warranty period we will offer the following solutions. Contact our customer service team who will issue a returns number. Only when the return has been authorised please return to:

Field of Dreams
Olympus Way
Swansea Vale
Swansea
SA7 0AQ

DO NOT SEND GOODS WITHOUT AN AUTHORISED RETURNS NUMBER

Goods will then be inspected and attempted to be repaired. Once repaired goods will be return to you. If the item cannot be repaired a replacement will be offered (stock permitting) At our discretion a partial or full refund maybe offered Some products are supplied with direct manufacturers warranty, please refer to the product manual.

Incorrect Item or Description

In the unlikely event of an item being miss-picked or the listing detail or description being incorrect, firstly please accept our apologies, we will look to rectify this as quickly as we possibly can. At the first instance please contact us customerservices@3monkeys.com we will offer the following solutions

• Correct or replacement item to be sent out with collection of the incorrect item.
• Collection and issue of a full refund upon receipt and inspection at our Swansea facility, please allow 2 working days for the item to be returned to us and up-to 5 working days for Paypal to process the refund.

PLEASE READ

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded. It will then be the buyers responsibility to arrange to collect the product or pay for shipping costs for the product to be returned.

Your can contact 3Monkeys via email customerservices@3monkeys.com

or you can call on 01792 761821. Customer service opening times are Monday to Thursday 8am-5pm and Friday 8am-1pm excluding Bank Holidays. We respond to most emails within 1 working and aim to respond to all within 2 working days.

Our address is:
Field of Dreams
Olympus Way
Swansea Vale
SA7 0AQ

Our 'Brand New' items are as the title suggests, 'Brand New'. Retail boxed and unopened, however they are end of line or are discontinued stock. These items offer excellent value for money, as they're Brand New, with the reassurance that they are supported by a full 12 month 3 Monkeys warranty.