This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
We are happy to exchange or refund any item that you are not satisfied with. If you are unsatisfied please contact us by email and return the item in a resaleable condition within 14 days of the original purchase date. Any items that arrive after this period will only be eligible for exchange. Return and exchange postage is at the customer’s expense. Please note, reduced sale items are non-refundable.
The customer pays the return postage on any return items unless you have received a faulty or incorrect item then we will cover the postage costs.
We recommend for your own protection that you use a registered post service.
Any refunds will be issued once we have received the goods, in the original condition. Refunds will be for the total of the goods sent exclusive of the delivery charge.
Return items to:
LOUD elephant, Barns Farm, Barns Farm Lane, Storrington, Pulborough, West Sussex, RH20 4AH
Please ensure that the record number from the original invoice sent to you is written clearly on the outside of the package in this format: Record # xxxx. This will ensure that your order will be dealt with swiftly.
If you have any questions please email LOUDelephant123@gmail.co.uk