hard to offer an excellent service to all our customers. Please feel
free to contact us with any queries and we will be only too happy to
help. We aim to offer a five star service in all areas –
rapid dispatch of items; free or subsidised shipping; quick response
to emails; tracking number uploaded to orders on dispatch of item; no
quibble money-back guarantee.
do contact us before considering leaving anything less than positive
feedback so that we may have the chance to resolve any issues. Please
bear in mind that we would never knowingly send out an incorrect or
faulty item and would not be aware if an item is late arriving unless
we are informed of this by the buyer. The fastest way to receive a
response is to contact us directly via the Ebay message system.
Customer care is always our number one priority.
dispatch of all items:
every working day. All items paid for before 1pm will be posted the
same working day as paid for. Items paid for after 1pm will be posted
the next working day.
possible we aim to offer free shipping on items. However, due to the
ever increasing cost of shipping, this is not always possible,
especially for heavier items and so in such instances we charge a
subsidised rate. Please bear in mind that the price that we charge
customers for shipping will always be less than the price we have to
pay ourselves to ship that item.
able to send items to all countries.
offer a fair Returns' Policy:
experience any type of problem with your purchase, please notify us
on receipt of the item. We will respond quickly with a solution.
a no quibble money back guarantee. Our terms and conditions for
refunds are as follows:
to be returned within 14 days of buyer receiving the item; item to be
in its original manufacturing packet and in the condition as sent out
ie. new/unworn/unused with all tags and labels attached. Any item
which has been clearly worn or has tags removed, will not be eligible
all items carefully prior to posting. However, in the unlikely event
that a faulty or incorrect item has been sent out, please contact us
on receipt of the item via the ebay message system and we will
respond with a solution.
note that Paypal's procedure for making refunds is that they refund
the payment back to the original source of payment. If the original
payment was made from a Paypal balance, the refund will show
instantly; if the payment was made via a bank or card linked to the
Paypal account, then Paypal will refund the money back to that card
or account, which can take several days. If the payment has been made
by bank or card linked to the Paypal account, please wait for three
working days before checking the account to allow time for the
payment to clear back.
wish to exchange for a different size, please contact us via the Ebay
message system to arrange this. We will then either instruct how to
exchange directly or instruct to re-purchase via Ebay. Please do not
send items back for exchange without prior arrangement as we would
need to check that the size required is available and also to arrange
for payment of the shipping costs to send a second item.
shipping discounts are set up on both UK and worldwide shipping. If
purchasing more than one item, please put all items into the shopping
basket and make one payment; this will ensure that any shipping
discounts are deducted automatically from shipping costs charged.
items – to be paid for within 2 days of auction end by Paypal. If
you wish to pay by uncrossed Postal Order or other means, please
contact us for details.
Now' items - are listed for immediate payment by Paypal.
is the only accepted form of payment. We are unable to accept direct
bank transfers under any circumstances.
non-payment of auction items are notified to Ebay as part of their
required procedure to cancel the transaction. If you purchase an item
and have a problem making payment, please contact us as soon as
possible to inform us of the situation so that we can cancel the
feel free to contact us for any clarification on our Terms and
Conditions prior to purchase.
contact us via the ebay messaging system. This is the quickest way to
receive a response.
are any questions regarding our terms and conditions, please contact
us prior to purchase for clarification.