We work hard to offer an excellent
service to all our customers. Please feel free to contact us with any queries and we will be only too happy to help. We
aim to offer a five star service in all areas – rapid dispatch of
items; free or subsidised shipping; quick response to emails;
tracking number uploaded to orders on dispatch of item; no quibble
do contact us before considering leaving anything less than positive
feedback so that we may have the chance to resolve any issues. Please bear in mind that
we would never knowningly send out an incorrect or faulty item and
would not be aware if an item is late arriving unless we are informed
of this by the buyer. The fastest way to receive a response is to
contact us directly via the Ebay message system. Customer care is
always our number one priority.
Fast dispatch of all
We post every working day. All
items paid for before 1pm will be posted the same working day as paid
for. Items paid for after 1pm will be posted the next working day.
Fair shipping costs:
Wherever possible we aim to offer
free shipping on items. However, due to the ever increasing cost of
shipping, this is not always possible, especially for heavier items
and so in such instances we charge a subsidised rate. Please bear in
mind that the price that we charge customers for shipping will always
be less than the price we have to pay ourselves to ship that item.
Worldwide shipping offered:
We are able to send items to all
We offer a fair Returns' Policy:
If you experience any type of
problem with your purchase, please notify us on receipt of the item.
We will respond quickly with a solution.
We offer a no quibble money back
guarantee. Our terms and conditions for refunds are as follows:
Item is to be returned within 14
days of buyer receiving the item; item to be in its original
manufacturing packet and in the condition as sent out ie.
new/unworn/unused with all tags and labels attached. Any item which
has been clearly worn or has tags removed, will not be eligible for
We check all items carefully prior
to posting. However, in the unlikely event that a faulty or incorrect
item has been sent out, please contact us on receipt of the item and
we will offer a solution.
Please note that Paypal's procedure
for making refunds is that they refund the payment back to the
original source of payment. If the original payment was made from a
Paypal balance, the refund will show instantly; if the payment was
made via a bank or card linked to the Paypal account, then Paypal
will refund the money back to that card or account, which can take
several days. If the payment has been made by bank or card linked to
the Paypal account, please wait for three working days before
checking the account to allow time for the payment to clear back.
If you wish to exchange for a
different size, please contact us via the Ebay message system to
arrange this. We will then either instruct how to exchange directly
or instruct to re-purchase via Ebay. Please do not send items back
for exchange without prior arrangement as postage costs to send out a
second item will be requested and the size required may not be in
Combined shipping discounts are set
up on both UK and worldwide shipping. If purchasing more than one
item, please put all items into the shopping basket and make one
payment; this will ensure that any shipping discounts are deducted
automatically from shipping costs charged.
Auction items – to be paid for
within 2 days of auction end by Paypal. If you wish to pay by
uncrossed Postal Order or other means, please contact us for details.
'Buy it Now' items - are listed for
immediate payment by Paypal.
Buyers outside UK:
Paypal is the only accepted form of
payment. We are unable to accept direct bank transfers under any
All non-payment of auction items
are notified to Ebay as part of their required procedure to cancel
the transaction. If you purchase an item and have a problem making
payment, please contact us as soon as possible to inform us of the
situation so that we can cancel the transaction amicably.
Please feel free to contact us for
any clarification on our Terms and Conditions prior to purchase.
Please contact us via the ebay
messaging system. This is the quickest way to receive a response.
If there are any questions regarding our terms and conditions, please contact us prior to purchase for clarification.