You can pay for your costumes at the checkout using Mastercard, Visa, bank
deposit or PayPal. Unfortunately we cannot accept American Express, Diners,
Cheques or Cash. We do not take credit or debit card details by email or over
the phone, you must enter your card details directly during checkout.
Welcome to Costumes in
We specialize in women’s costumes,
lingerie, and dresses that are perfect for
any occasion that will require you to look
drop-dead gorgeous. We design, manufacture,
and distribute our own products, allowing us
to ensure that every item that leaves the
Costumes AU store is made from high-quality
materials and delivered right to your
doorstep in the best kind of service that we
Costumes in Australia is based in Melbourne, Australia, and have been in the business of providing women in the region with great-looking costumes without the steep prices.
One of the things that set us apart from other costume shops in Australia is that we chose to focus on women-we understand what they want and need, and deliver it to them in the best way we know how.
Aside from keeping close watch on the emerging trends and processes that can improve our costume production, we also make sure that our customer service is excellent at all times.
If you have any question or enquiry, do not hesitate to contact us and we will try to help you as best as we can. We believe in providing our customers with holistic service-great products
at great prices, complemented by great customer service.
Express Delivery - we send our express delivery items by
Australia Express Parcel, which is generally delivered in 1-3 working days from the date of
dispatch. All orders placed before 4pm are dispatched the same day. Please note
that this is not a guaranteed delivery period, it depend on Australia post
service. All parcels can be tracked within
24 hours from the time they are posted. Visit http://www.auspost.com.au/track to track your order. Alternatively, contact Australia Post on 13 13 18 and quote
your Express Post tracking number to speak to a customer service representative
about your parcel.
International Delivery - We send our international packages by
Australia International Registered or Express Parcel. This service may require a signature on receipt. All items are tracked until they leave the
AU – and in some cases on arrival in the destination country. When the item reaches its destination country it is handed over to the local postal service for delivery through their regular registered service. A signature may be taken at the delivery address which means the item is not left unattended or posted through a letter box. If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee.
We aim to dispatch all orders placed before 4pm on the same day. If it is likely to take longer then we will let you know, although this is uncommon. All orders require a signature on receipt.
We endeavour to keep adequate stock of all items listed on our website, however in the event of an item being out of stock you are entitled to choose either to wait until it arrives back in stock, or to cancel your order. If an item you order should be out of stock we will advise you as soon as possible.
All payments must be received and authorized before shipment.
Returns are accepted within 30 days of
purchase. Garments must be unworn and in their original condition. We offer
refunds without the express postage we have paid. A restocking fee of $8.50
will be deducted from the refunds where FREE POSTAGE is offered for that item. We will refund using the
method of payment that was used to purchase the item once we have received the
item. Please allow several days for the refund to appear on your statement. Please
complete our Return Authorization Form
and send with the item back to us.
We accept exchanges within 30 days of
purchase provided the garments are unworn and returned in their original
condition. Customer will be requested $8.5 express postage (within Australia)
for resending the item. We will post the replacement item once the original has
been received at our end. Please complete our
Exchange Authorization Form and
send with the item back to us.
We aim to respond within 24 hours. We will respond as soon as we can. We do not accept
The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.
International Customers - If you are returning an item to us for a refund or
an exchange then the cost of returning the item to us is your responsibility.
All products to be returned must be carefully repackaged with their original packing and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse.
Returns received outside the returns period time frame are accepted at the discretion of
Costumes in Australia and can only be refunded as a store credit.