If you wish to return your
item please notify us of your intention to cancel within 14 days of receipt of
your order by email or letter
The 14 day cooling off
period starts from the day after you receive your order.
You can also use the
cancellation form in the returns section at the bottom of this page which
can be copied into an email, although it is not obligatory for
you to do so.
Please note that we do not accept telephone cancellations.
If you cancel this contract,
we will reimburse to you all payments received from you, including the costs of
delivery (except for the supplementary costs arising if you chose a type of
delivery other than the least expensive type of standard delivery offered by
We may make a deduction from the reimbursement for loss in value of any goods
supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
( a) 14 days after the day
we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have
returned the goods,
(c) if there were no goods supplied, 14 days after the day on which we are
informed about your
decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for
the initial transaction, you will not incur any fees
as a result of the reimbursement.
Any return postage reimbursement, given
for any reason, will be for the most economical way of getting the item back to
my premises.Premium services will not be covered. Please contact me prior to
sending if you need to for details of this, or help choosing a service, before
sending the item.
The buyer should return the
item to us within 14 days of notifying us of intention to cancel the contract
under the Consumer Rights Directive 2014
"You shall send back the
goods to the address on given on the invoice included with the order which is
also displayed at the bottom of this page in our business details, without undue
delay and in any event not later than 14 days from the day on which you
communicate your cancellation from this contract to us.
The deadline is met if you
send back the goods before the period of 14 days has expired."
Custom made and customised
items are non-returnable.
This policy complies with both ebay
rules and the Consumer Rights Directive
The policy applies to all items unless faulty, in which case the return postage will also be paid by us.
You will find a cancellation
form in the returns section at the bottom of the page.