Any problems with receipt of your order must be notified to us within 14 days of receipt.
No returns will be accepted without prior notification by email or telephone
Returned item must be unused in resaleable condition or, in case of used items, in same condition as sent. Free promotion items associated with sale must also be returned in same condition as sent if exchange is not being given. The buyer is responsible for return costs except in cases of damaged or faulty items. No refunds or exchanges will be issued until goods have been received and inspected and comply with the above returns procedure. P&P/delivery charge is not refundable in any circumstance. Faulty/damaged items must be reported within 14 days of purchase.
Extra Shipping information:
Shipping method may vary for remote uk addresses depending on consignment weight.
If your shipping cost has been mis-calculated: We will notify you by email as soon as possible. If the shipping cost is higher due to being a remote postcode you will have the option to cancel the order and receive a refund if you have already paid.
Our couriers remote UK zones FEDEX:- AB31-AB38, AB41-AB45, AB51-AB56, BT1-BT92, FK19-FK21, GY1-GY9, HS1-HS9, IM1-IM99, IV1-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, JE1-JE4, KA27-KA28, KW1-KW3, KW5-KW17, PA20-PA49, PA60 PA78, PH1, PH5-PH10, PH15-PH26, PH30-PH44, PH49-PH50, ZE1-ZE3, DPD/INTERLINK:- AB30-AB38, AB44-AB56, BT1-BT92, FK17-FK99, G83, HS1-HS9, IV1-IV28, IV30-IV39, IV55-IV56, IV63, KA27-KA28, KW1-KW14, KW15-KW17, PA20, PA21-PA33, PA34-PA40, PA41-PA49, PA60-PA78, PH18-PH26, PH30-PH41, PH42-PH44, PH49-PH50, ZE1-ZE3,
We use Royal mail first class for mainland UK consignments up to 1.5kg. Consignments above 1.5kg are sent by “next working day” courier. ”Next working day” is not guaranteed by couriers to remote postcodes. Someone must sign for the delivery of courier consignments.
If a parcel appears damaged it must be signed for as such & not as “received in good condition”. This aids the claim process in cases of the product being damaged in transit. Most Royal Mail first class parcels arrive within 2-3 days. This time is estimated by Royal Mail and can vary during peak periods and to some remote addresses. Royal mail specify, allow up to 15 working days before they will enter into any claims for non delivery.
Non UK orders up to 2kg are sent by Royal mail Air mail