This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you wish to return an item, you have to right to do so within 60 days after the item having been delivered. Items must be unused, in their original packaging and in a salable condition. Customers return items at their own expense and we do not arrange collections. We regret that we are unable to accept return of sealed items which have been opened, or flat packed furniture been opened or assembled.
When returning please request and return via your eBay account. Once we have accepted the return request, please follow the following guidelines:
- Package the item securely and return it to us including your name, address and invoice number.
- Only clear tape when resealing a package and do not write directly on the product's box.
- Return the item to the address below
Hello Baby Returns
2 Spring Valley Business Park
If the returned item is found to be used, damaged or the packaging (internal or external) not suitable for re sale - then any refund or exchange will be refused and the items will only be returned to the customer once all shipping costs are paid.
Any refunds will be made via the original method of payment. Please allow 7-10 days for funds to appear in your account.
If your purchase becomes faulty whilst still covered by warranty, please contact us and we will take up the issue with the manufacturer. We may ask the manufacturer to contact you directly to resolve the problem.
Please note that we do not pay the postage for items returned under warranty