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Payment
* I only accept payments via Paypal.
* If you are making a multiple purchase ebay should calculate the total for all of your items when you checkout. Please do not pay for each item individually, continue purchasing until you have all the items you require & then checkout & pay for them all together in order to apply the postage discount. I do not send an invoice unless requested in case you are still bidding. If you do require an invoice please let me know and I will send one to you specifying the total amount.
* I do not send an invoice unless requested incase you are still bidding. If you require an invoice please let me know and I will send one to you specifying the total amount. * If you have made a multiple purchase and have not received the correct postage discount, please contact me before making payment & I will send an invoice to you specifying the total amount. Please note, I am unable to refund any overpayments in postage if payment is made before an invoice is requested & sent.
* Payment or contact should be made within 7 days. If payment or contact has not been made within 7 days, I will assume the item is no longer required and will begin the unpaid item process.
Postage & Packaging
* I charge a flat rate of £1 per order for UK purchases.
* Items are usually dispatched within 48 hours, although may take up to 72 hours during busy periods.
* Recorded delivery is available please see postage options for details. * Unfortunately some items do go missing in the postal system. If you have not received your item within 10 days please let me know and I will send replacement items to you. International buyers please allow 20 days.
Returns Policy
* If you are not entirely happy with your item please return it to me within 14 days for a full refund. * All purchases are covered by The Office of Fair Trading's Distance Selling Regulations and the Sale of Goods Act 1979 (as amended).
* I really do care about my customers and would rather lose money than have an unhappy customer. If I have made an error when packing your items please let me know & I will resolve it as soon as I am aware of the problem. I have always felt neutral or negative feedback should be a last resort. I am confident I can resolve any problem to your satisfaction, provided I am aware of it. I will always resolve any problems quickly and will bend over backwards to ensure my customers are happy.
About Me
Eroewens is a small business run by me Louise. When I first became interested in jewellery making I wanted a small kit with a bit of everything included, just to give it a go & see if I really wanted to pursue the hobby. I found it difficult to find this & ended up outlaying quite a lot of money just to get started. While I was trying to find what I wanted at the right price, I came across a wholesaler. I decided to order in bulk, use what I wanted & sell the rest as kits on eBay, and that is how Eroewens was started. Since then I have found several other suppliers and now order beads from all over the world. I am constantly adding new items to my inventory & hope to continue increasing my selection of beads and findings over the coming months. My aim is to sell good quality low priced items along with the best possible service.
I am registered as a sole trader with HM Revenue and Customs. All purchases from me are covered by The Office of Fair Trading's Distance Selling Regulations and the Sale of Goods Act 1979 (as amended).
In addition to running this business, I also work part time & have a young daughter so I may not always be around to answer questions straight away. However, I do promise to reply within 24 hours. Please feel free to contact me through eBay. Please see my about me page for more information.
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